Got a day off work today, and had planned some cycling adventures.... but those plans were thwarted when my central heating broke down. I have a British Gas service contract, so a Lunchtime service call was booked - which means sometime “between 10 and 2”.
10.00 Waiting.
13.30. Phone call from Service Lady. Apparently “the engineer who had been rostered to deal with my call was not qualified to work on my type of boiler”. I pointed out that it wasn’t actually a boiler fault, it was a broken motorised valve, which wasn’t even in the same room as the boiler! And they knew what type of boiler it was when the call was raised. She said she’d speak to the engineer and get back to me. She didn’t.
14.00 The 2pm deadline passes.
14.45 Phoned them. A 28 minute call, mostly with me on hold while they were trying to get through to the local service centre. Eventually, they said the would keep trying, and would call me back shortly. I said I would be raising a formal complaint.
16.15 They haven’t called me back yet.
Wasted day.
10.00 Waiting.
13.30. Phone call from Service Lady. Apparently “the engineer who had been rostered to deal with my call was not qualified to work on my type of boiler”. I pointed out that it wasn’t actually a boiler fault, it was a broken motorised valve, which wasn’t even in the same room as the boiler! And they knew what type of boiler it was when the call was raised. She said she’d speak to the engineer and get back to me. She didn’t.
14.00 The 2pm deadline passes.
14.45 Phoned them. A 28 minute call, mostly with me on hold while they were trying to get through to the local service centre. Eventually, they said the would keep trying, and would call me back shortly. I said I would be raising a formal complaint.
16.15 They haven’t called me back yet.
Wasted day.