Train woes agin............

[MarkF]

Northern rail this time, I booked a ticket from Shipley to Liverpool yesterday at 8.30am for a departure at 9.38am, I can walk to the station easily. As I comlpleted the online purchase I realised that I'd booked for Friday, not Thursday. I rang the helpline only to find it wasn't open till 9am. I got through at 9.05am.

Me - "I have accidently booked tickets for tomorrow but I want to travel today"
NR - "Reference number please"
Me - "xxcc44543"
NR - "We have no record of that purchase"
Me -" Ok, how do I go about travelling today, can I use them, there'll be plenty of capacity, it's outside peak times"
NR - "No"
Me - "Can they be changed/altered on your system so that I can use them today"
NR - "No, and I still can't find them"
Me - "Can the station staff help me"?
NR - "No, they are not authorised to"
Me - "Ok what do I need to do? I need to be in Liverpool s.o.o.n."
NR - "You have to buy new tickets"
Me - "Ok,and you'll refund me for the others"?
NR - "Yes"
Me - "When"?
NR - "In about 6 weeks, first you have to enter our website, find a form in PDF, print it off, filll it in, post it to us and then we will consider the application".
Me - ""
NR - "And we'll deduct a £10 fee"
Me - ""

I'd run out of time so went to Shipley station where the counter girl listened, then promptly printed off replacement tickets for no charge.

 

[twentysix by twentyfive]

Nice face to face always best

 

[Lonestar]

Least it had a happy ending.x

 

[Lonestar]

My son was offered one of those in a Thai massage parlour last summer

Not you?

 

[tyred]

Nice face to face always best

A few moths ago in Edinburgh at information desk

ME: Excuse me, can you tell me how much single ticket to Ayr costs?
HER: I don't know.
ME: Can't you find out?
HER: Maybe. I'd need to ask my manager.
ME: And what time does the last direct connection leave?
HER: I don't know that.
ME: Can you give me a time table?
HER: I don't have any.
ME: I thought this was a railway station.
HER: it is.
ME: Can you tell me why you have a sign above your desk saying "Customer Information (or whatever it said, forget exact wording)?"
HER: I answer people's questions.
ME: You do? can't say I noticed.