ayceejay
Guru
- Location
- Rural Quebec
van Nicholas make some beautiful but expensive titanium bikes. I have been looking at one for a while and at last decided to bite the bullet. I went to the spec page and changed a few things but the wheel selection did not contain anything that interested me. I e-mailed to ask if there were any alternative wheels or if I could source the wheels myself and van N supply the bike wheelless: I was told NO. The sales manager told me to buy the bike with cheap wheels and keep them as spares but he could not supply the bike without wheels and my only alternative was to buy just the frame.
Is this weird? Is there some export regulation driving this? van N give no details just negatives and I don't find this helpful when attempting to invest a wad of cash.
As an example of customer service I am no longer confident in buying from them as I find their attitude singularly unhelpful.
Is this weird? Is there some export regulation driving this? van N give no details just negatives and I don't find this helpful when attempting to invest a wad of cash.
As an example of customer service I am no longer confident in buying from them as I find their attitude singularly unhelpful.