Video doorbell stopped working after fitting new door *Solved*

[Pat "5mph"]

Hang on a second, are they the right sort of batteries if you need to charge it too?

Yes, rechargeables, they came with the cam.
You charge it via usb.

 

[classic33]

Yes, rechargeables, they came with the cam.
You charge it via usb.

Correct way round?

 

[Pat "5mph"]

Correct way round?

Well, I didn't move them!
I'm off this weekend (for a change) will spend a few hours implementing all the suggestions above 🔧

 

[classic33]

Well, I didn't move them!
I'm off this weekend (for a change) will spend a few hours implementing all the suggestions above 🔧

It weren't me, if that's what yer thinking.

 

[Sharky]

Are they standard AA battery format? Could try putting them into something else, just to eliminate possible battery failure.

Or put a couple of standard AA batteries into the doorbell camera.

 

[Pat "5mph"]

So nothing to do with the new door.

Everything to do with the new door!
I had some spare time this afternoon, so I did everything suggested above, apart from resetting the router, was going to leave that last.
Batteries reseated, cam uninstalled from app, app uninstalled, then both back on my phone.
Put it on charge, immediately it wanted to pair with the router, so I let it.
While it was charging, it was working perfectly, taking videos of the cat passing in front of the socket sending alerts to my phone.
After charging, I put the door bell cam back in its cradle already fitted to the door.

It stopped working immediately, I know this because I was making faces at it No alerts on phone, cam comes up as offline on the app.

A colleague at work had suggested fitting it to the door frame instead of the actual door, she was right, it works perfectly now.

Whatever is inside my new "fire door" (I think steel bars) or the material it's made of (composite, whatever that is), does not let the WiFi signal through.

Thank you all for the suggestions, much appreciated!

 

[Fastpedaller]

Glad you've got it sorted. Composite will usually be GRP (glass reinforced plastic - I very much doubt it's carbon fibre reinforced ) That shouldn't stop the signal

 

[Pat "5mph"]

Composite will usually be GRP (glass reinforced plastic - I very much doubt it's carbon fibre reinforced )

You are correct, I have just checked the manufacturer's site, it's glass reinforced plastic, with metal bars inside.
I also did a wee Google, indeed metal is a WiFi blocker.
One learns something new every day!

Key Materials That Interfere with Wi-Fi​

Metal: Metal is the most effective Wi-Fi blocker because it reflects and absorbs electromagnetic waves. Common examples include metal doors, filing cabinets, ductwork, foil-lined insulation, and metal studs inside walls. Even metal mesh can significantly reduce signal strength if the gaps are smaller than the Wi-Fi wavelength (about 12 cm for 2.4 GHz).