Two blokes from Virgin media were poking around in my front garden yesterday morning. I asked them what they were doing, they said they'd just be at the edge, wouldn't have to do anything much... At the same time the internet stoppd working. I'd been planning to check my email before going out, didn't have time to sort it, went off to work. Got home. Three inch trench not properly covered down the side of my garden. So, phoned Virgin media, got their area manager for installations, he's coming to look at it. It isn't the trench thats the problem, its that I've caught them working in my garden twice now, without my permission, and ANY damage thus caused is unacceptable. Phone Virgin again when it transpired that the internet still isn't working. So, the scenario is they trespassed in my garden and broke my broadand connection, which comes in with the same bundle as next doors connection (which they were alledgedly repairing). Took me all evening and far too many conversations with far too many people to sort that out, and I'm waiting on a call from them this evening. Shameful behaviour, just shameful. All they had to do before working was knock on my door and ask, and all they had to do after breaking my net connection was agree to try to sort it out speedily. Their best offer thus far was "Well, its next Tuesday or we have no other appointment times"... Oh, I'm sorry, I thought I was the poor sap who's land you trespassed on and committed criminal damage while breaking the service I'm paying you for? Phoned Sky afterwards, looking to maybe go for internet from them instead.