After finding a problem with the forks on my 4 month old Verenti bike I rang Wiggle who immediately sorted the issue. They collected the bike the next day (not from my home, but on holiday). After about 3 or 4 days they called to let me know they would deliver it back.
Unfotunately, partly my own fault I had moved on holiday and so it didn't turn up. However, a couple of days later they rang back to say that actually they were going to do another fix. I pointed out I needed the bike back for a sportive (and training). About an hour later they called to let me know they were going to send me a brand new replacement (the next model up) to keep and at no extra charge.
I was blown away by this - what brilliant service. It arrived two days later.
Then, to top it off they wrote last week to everyone who had the recall (it looks like my problem started a complete recall) and wanted to know my size so they could send me free bib shorts & top as an apology (£80 I think).
What a brilliant level of customer service. They have completely blown me away and will now have my loyalty for a very long time.
Unfotunately, partly my own fault I had moved on holiday and so it didn't turn up. However, a couple of days later they rang back to say that actually they were going to do another fix. I pointed out I needed the bike back for a sportive (and training). About an hour later they called to let me know they were going to send me a brand new replacement (the next model up) to keep and at no extra charge.
I was blown away by this - what brilliant service. It arrived two days later.
Then, to top it off they wrote last week to everyone who had the recall (it looks like my problem started a complete recall) and wanted to know my size so they could send me free bib shorts & top as an apology (£80 I think).
What a brilliant level of customer service. They have completely blown me away and will now have my loyalty for a very long time.