Winstanley Cycles / BMX experience…..

[sevenfourate]

Shocking - in a word.

Bough some tyres online last Sunday.

Monday i get an email telling me items ordered are not in stock. And I’ll be emailed when they get them from their supplier: in 3-5 days.

I’m ok with that - but don’t want them then going out on a 3 day service. So make contact via email with their after sales. I immediately get reply saying they are hyper busy and will reply within 5 days 🤦‍♂️

I reply to the email string a few times (As they suggest) - again asking when they will be sent. And on what service. On getting no reply - I then try to ring them. On 3 occasions on 3 different days. Each time the phone just rings with no answer from anyone and no answer-phone.

Tomorrow is 9 days after order and I’ve heard nothing. And can’t make contact.

Frustrating. P1ss poor. Unhelpful. And I shall add them to the list of ‘never again’ retailers…..😟

 

[albion]

Strange company. I ordered something, waited a month or so. So I cancelled.
They certainly advertise goods without any stock.

 

[sevenfourate]

Strange company. I ordered something, waited a month or so. So I cancelled.
They certainly advertise goods without any stock.

Doesn’t sound good. Tomorrow I’ll do some research and harass them……

 

[midlandsgrimpeur]

They certainly advertise goods without any stock.

Have noticed a couple of online retailers that do this unfortunately. The good ones like Tredz and Sigma make it clear if an item is not in stock and needs to be ordered from a supplier.

 

[oxoman]

You surprised me as I've always had good service from Winstanleys and they've been competitively priced as well.