On Saturday I had some new tyres fitted on my car at the local branch of A*S. Kleber Quadraxer all weather tyres. Or so I thought until I had a casual glance at them on Monday morning. Budget summer tyres - for the price of the Klebers.
I called the branch all helpless female-like and arranged to have the correct tyres fitted on Saturday. However I was a little worried they would have had a lapse of memory come the weekend so I fired off an email to customer services.
Then this morning I went to a breakfast meeting and set next to an executive from ... A*S. Brilliant! She now knows the manager claimed they made a mistake since they had two types of all-weather tyres in. She also knows the manager made a show of pointing out the special tread on the Klebers while they were being fitted.
I'm having the correct tyres fitted at a different branch tomorrow and they can't do enough to put it right.
I'm so pleased I got up for that meeting!
I called the branch all helpless female-like and arranged to have the correct tyres fitted on Saturday. However I was a little worried they would have had a lapse of memory come the weekend so I fired off an email to customer services.
Then this morning I went to a breakfast meeting and set next to an executive from ... A*S. Brilliant! She now knows the manager claimed they made a mistake since they had two types of all-weather tyres in. She also knows the manager made a show of pointing out the special tread on the Klebers while they were being fitted.
I'm having the correct tyres fitted at a different branch tomorrow and they can't do enough to put it right.
I'm so pleased I got up for that meeting!