Worth getting up for that breakfast meeting...

[alicat]

On Saturday I had some new tyres fitted on my car at the local branch of A*S. Kleber Quadraxer all weather tyres. Or so I thought until I had a casual glance at them on Monday morning. Budget summer tyres - for the price of the Klebers.

I called the branch all helpless female-like and arranged to have the correct tyres fitted on Saturday. However I was a little worried they would have had a lapse of memory come the weekend so I fired off an email to customer services.

Then this morning I went to a breakfast meeting and set next to an executive from ... A*S. Brilliant! She now knows the manager claimed they made a mistake since they had two types of all-weather tyres in. She also knows the manager made a show of pointing out the special tread on the Klebers while they were being fitted.

I'm having the correct tyres fitted at a different branch tomorrow and they can't do enough to put it right.

I'm so pleased I got up for that meeting!

 

[twentysix by twentyfive]

Result

 

[Globalti]

They "made a mistake"?

Hmmmmm.....

 

[Rickshaw Phil]

They've not changed much from my time in the fleet business then. This was a conversation I had with the manager of one branch when one of our cars went in for some work:

Him: I need authorization for 2 front tyres and also pads and discs.

Me: (checks vehicle history - the tyres are fair enough but not happy about the brakes) What's the problem with the pads and discs?

Him: They're totally worn out mate. Discs are below minimum and the pads are almost to the metal.

Me: Really? My records show that this car had pads and discs less than 2000 miles ago.

Him: Hang on a moment I'll double check. (Pause while he heads to the workshop)........... I've checked it and yeah, they'll do for a bit longer - it was a shadow on the disc.

Me: (Thinks: caught you, you lying bugger) Is that right? So, we don't need the brakes done and your order number for the two tyres is..................

 

[Globalti]

I had this at Volkswagen. They told me my discs were at the wear limit at about 15,000 miles and needed replacing, which I thought was a bit early so I declined their kind offer. Now at 48,000 miles the discs are just about worn enough for a tiny ridge to have appeared around the edges.

 

[vernon]

It's worth getting up to meet this breakfast

 

[alicat]

That's a proper Yorkshire breakfast, Vernon. Shame it's one pie short of a fry up.

Well today I had a mini-taste of what it is to be royal. I called as arranged at the branch of A*S near work. I only had to say 'I've brought my car in' and the senior mechanic trotted off with the keys and sprang to work straightaway. The work was finished by the time I had memorised the mission statement. Honest, expert advice that our customers can trust...blah blah... keep our customers safe and provide them with peace of mind ... blah blah.

As well as fitting the right tyres, the mechanc put nitrogen in all the tyres, topped the oil and water and told me to pop in any time I wanted the tyres topped up again. Customer services and the area manager were great even without being leaned on by my new best friend.

I won't be back to my local branch - should have spotted the warning signs when the previous manager was jailed for spending the takings on drugs - but I might carry on with the branch near work.

 

[ufkacbln]

A few years ago now, we had new brakes fitted to our Ford Escort..... and they were appalling, when you braked the car leapt to the right, so we were left in the road a few yards from the garage

So phoned the Company and complained to be told they were fine when they were left and it was our problem!

The car was simply dangerous, so we phoned the RAC for recovery to another branch of the same dealer

They also said that there wasn't a problem as their colleagues had assure them the brakes worked perfectly

So asked the head mechanic to test them for us

He then accelerated off, applied the brakes and drove our car into two display cars on the forecourt when the brakes pulled so violently he could not control the car

All I can say is that the conversation between the manager of the branch,and the ones that had fitted the brakes was "colourful"

We had a replacement vehicle while ours was repaired and the brakes sorted, along with a £200 compensation offer.

 

[MisterStan]

I needed to replace all the tyres on my car. I bought a set of tyres from Halfords online and booked the car into the local Halfords garage to have them fitted.

When I turned up, they'd only sent two tyres with differing patterns. The branch manager sprang into action. He found a set of four tyres at a local supplier, which were 50% more expensive than the ones I'd paid for, but they were fitted for the same price I'd paid. He couldn't have been more apologetic and even paid for me to have a coffee at a cafe down the road.

With service like that, I might even go back....

Careful Reg, saying nice things about Halfords on here can get you in a lot of trouble....

 

[Rickshaw Phil]

Careful Reg, saying nice things about Halfords on here can get you in a lot of trouble....

Perhaps this will even things out :

"Halfords facing lawsuit after bike "snaps in half".

 

[MisterStan]

Perhaps this will even things out :

"Halfords facing lawsuit after bike "snaps in half".

I'd better remove my mudguards.....

 

[Rickshaw Phil]

I'd better remove my mudguards.....

Yup, me too.

 

[Over The Hill]

On caravans the tyres get too old before they wear out so best to buy recently made ones.
So went to local tyre shop, said I would have them if they were less than 3 months old. They said they were and did the job. Out they came job done with 18 month old tyres fitted.

Spent five minutes trying to tell me 18 month old tyres were OK and getting a bit heated. In came police car for new tyres and two very big cops came in the waiting room.

Back went tyre fitter to fit the ones I had agreed on.

 

[Lanzecki]

I had similar with a set of types for a golf years ago. There were two branches in the same town. Ordered tyres and pitched up and the only branch I knew about.

"Hi, I'm here to have the new set fitted to the golf."

The didn't ask the name or check the order. As the were fitting the 3rd tyre I got a phone call "When are you cming to have your tyres fitted?". "Err, I'm here"

I got a great set of directional goodyears for the price of budget tyres

Has anyone just driven in got what they asked for, paid and drove away with no problems?