[QUOTE 4519643, member: 45"]Nonsense. They're told to ask whether you want to go large. If someone has already said they don't want to you're not forced to ask, and the many competent McDonalds staff I interact with show that there are more options than you give.[/QUOTE]
Competent, polite, pleasant and mostly happy staff are some of the reasons why I like to stop at McDonald's.
Most of my visits are for mobile office use, so I've become acquainted with several of the clean-up ladies in the branches near me.
I've asked a couple about working conditions, and both said McDonald's is good to work for.
I've had several offers to bring my food across, and to keep an eye on the laptop while I nip to the toilet or go outside to make a phone call.
One of the ladies pointed me in the direction of the seats which had power points, even though I hadn't asked.
I dunno about the serving staff being scripted, but if they are, always saying 'please' and 'thank you' is not such a bad script to follow.