Leodis
Veteran
- Location
- Moortown, Leeds
That is pretty crap and one reason why I am thinking of avoiding them.
A tad disappointed at Edinburgh Cycles...
- Thread starter TonyEnjoyD
- Start date
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That is pretty crap and one reason why I am thinking of avoiding them.
Hip Priest
Veteran
I've had occasional bad service and occasional great service from the Byker branch. They're just like any chain store in that respect. I commute on a Revolution bike and it has been jaw-droppingly good for the money. Solid as a rock.
Smurfy
Naturist Smurf
- Location
- Smurfette's Kitchen
Provided I can ride a new bike home I'm not that bothered about anything else. I usually pull apart the hubs straightaway and put some high quality grease in. I also adjust the brakes how I like them. The most recent two bikes were single-speed and fixed, so no gears to tweak. I also fit my own choice of tyres, as I refuse to ride on anything that doesn't have puncture protection (new bikes rarely come with good tyres).
Where's the spanner smiley?
Where's the spanner smiley?
DCLane
Found in the Yorkshire hills ...
- Location
- Dewsbury, West Yorkshire
I picked up the Whyte 805 last month from Edinburgh Cycles in Leeds. It looked fine to me (what do I know 
) but they insisted on taking it down to the workshop to make sure as the suspension didn't appear 100%.
They've been good with me both times I've bought C2W bikes and also the odd time I've been in; it's the opposite way from work to home since it's in the 'posher end of Leeds' so I'm rarely up that way.
) but they insisted on taking it down to the workshop to make sure as the suspension didn't appear 100%.They've been good with me both times I've bought C2W bikes and also the odd time I've been in; it's the opposite way from work to home since it's in the 'posher end of Leeds' so I'm rarely up that way.
Leodis
Veteran
- Location
- Moortown, Leeds
I picked up the Whyte 805 last month from Edinburgh Cycles in Leeds. It looked fine to me (what do I know
They've been good with me both times I've bought C2W bikes and also the odd time I've been in; it's the opposite way from work to home since it's in the 'posher end of Leeds' so I'm rarely up that way.
Wouldnt have taken you for a mudrat DC
DCLane
Found in the Yorkshire hills ...
- Location
- Dewsbury, West Yorkshire
Wouldnt have taken you for a mudrat DC
True ... but I thought I'd try something different. Until the summer I had a cheap Python Impact MTB and did about 1,000 miles in 18 months. That went and C2W time came - hence the purchase of a 650b size Whyte. It has only done from Edinburgh's shop to home though in the month I've had it
but will get used shortly instead of the road bike commuter once December arrives.
Leodis
Veteran
- Location
- Moortown, Leeds
Are you planning on using it for commuting?True ... but I thought I'd try something different. Until the summer I had a cheap Python Impact MTB and did about 1,000 miles in 18 months. That went and C2W time came - hence the purchase of a 650b size Whyte. It has only done from Edinburgh's shop to home though in the month I've had it
DCLane
Found in the Yorkshire hills ...
- Location
- Dewsbury, West Yorkshire
It's a C2W bike - so yes, it'll join the commuting fleet; Raleigh Airlite 100 (main commuter), Whyte 805 (winter commuter), Raleigh Team (bad weather commuter), Viking 'heap of junk' MTB (snow commuter).
BlackCountryBloke
Regular
I recently bought a Revolution Shadow belt drive. Staff at the Manchester store were really helpful when I was enquiring about the bike and drove up for a test ride. It was delivered with both brakes binding, the rear so bad that it was difficult to even wheel the bike and I had to realign both calipers. After my first commute I realised something was seriously wrong as the bike seemed to wobble at low speed. I couldn't find the problem at first but the next day it became clear that the rear wheel was becoming increasingly buckled. It had become so out of true that it was almost touching the frame and had no tension in many of the spokes. To be fair to Edinburgh, they responded quickly and politely to my email and we agreed that my LBS would repair the bike, and Edinburgh would reimburse me after I paid the LBS. The LBS noticed that the front wheel had the same issue with spoke tension and would have also buckled. Both brake rotors were badly buckled, and perhaps most seriously, the belt tension was way too tight and placing pressure on the BB and Alfine hub. I did email Edinburgh again to say how disappointed I was and that there was no way the bike had been built or checked by a qualified mechanic. They responded apologetically but have made no offer of compensation.
Would I buy another bike off Edinburgh? Highly unlikely. Mistakes do happen, but this doesn't 'feel' like a one off and I don't feel as if my custom has been valued. The state of the bike delivered was shocking but to Edinburgh's credit they did respond quickly. However, after all the problems I'm not really enjoying the bike. Maybe I'll come to love it when I'm not worried about the effect of winter on a chain and cassette.
Would I buy another bike off Edinburgh? Highly unlikely. Mistakes do happen, but this doesn't 'feel' like a one off and I don't feel as if my custom has been valued. The state of the bike delivered was shocking but to Edinburgh's credit they did respond quickly. However, after all the problems I'm not really enjoying the bike. Maybe I'll come to love it when I'm not worried about the effect of winter on a chain and cassette.
Leodis
Veteran
- Location
- Moortown, Leeds
You have got me thinking about my next commuter now. It would keep the wife happy with me commuting in winter.
OP
OP
TonyEnjoyD
Guru
- Location
- Newcastle upon Tyne
Well, the saga rolls on...but not my new bike...yet!
After running with the "repaired" brakes for a further two weeks with them sounding and feeling like they were ripping the mechs off the frame, it went back in on Friday.
I was told on Sunday that they had ordered new brakes, so back on my roadie for the week.
I have to say that I have never felt so under-valued and patronised as a customer by none other than the manager.
When I asked for one of his people to fully test the bike/brakes on a short ride before I took it back, his response was "my mechanics haven't got time to do that - it'll be tested on the stand"
The sooner I can put this to bed and never cross their threshold again the better - unless I have a warranty issue.
Having purchased various items from there in the past as well as going on the advanced maintenance course and highly recommending it to colleagues and fellow CCers, I am both disappointed and dismayed.
C'est la vie
After running with the "repaired" brakes for a further two weeks with them sounding and feeling like they were ripping the mechs off the frame, it went back in on Friday.
I was told on Sunday that they had ordered new brakes, so back on my roadie for the week.
I have to say that I have never felt so under-valued and patronised as a customer by none other than the manager.
When I asked for one of his people to fully test the bike/brakes on a short ride before I took it back, his response was "my mechanics haven't got time to do that - it'll be tested on the stand"
The sooner I can put this to bed and never cross their threshold again the better - unless I have a warranty issue.
Having purchased various items from there in the past as well as going on the advanced maintenance course and highly recommending it to colleagues and fellow CCers, I am both disappointed and dismayed.
C'est la vie
Leodis
Veteran
- Location
- Moortown, Leeds
Bad news, just had to put down a £100 deposit to order a bike on cyclescheme, the sales guys tried his hardest to get me on a Large frame (which they had in the showroom) but I insisted the website for my height said a medium. Maybe I should have gone to Chevin cycles in Otley but its more of a pain to get serviced and the likes.
vickster
Squire
@Leodis How tall are you? I am 5'9 (and a bit) and my Cambridge is a medium. It is ok size wise, I prefer to go a little small due to injury riding a bike that was too big. Could add a longer stem, stock one is short. If taller, I reckon try a large too. I believe the Sterling has identical geometry
Ruary
Senior Member
- Location
- Alnwick, Northumberland
I also bought a Revolution Cross Sport Disc from EBC on Shields road, didn't even make the traffic lights at the road end before I had to take it back as there was no tension in the spokes so the wheels were like marshmallows, to be fair they sorted it straight away and it's been great to ride since but makes you wonder what sort of checking they do during the build!!
Can't say I particularly rate Cycle Centre either, had a service on my old cannondale done there and they didn't put the headset together properly which caused 1 or 2 issues with the bikes handling! If I can't do it my self I use cyclerepairshed now, Dave is a top bloke and the service he provides is excellent!
Can't say I particularly rate Cycle Centre either, had a service on my old cannondale done there and they didn't put the headset together properly which caused 1 or 2 issues with the bikes handling! If I can't do it my self I use cyclerepairshed now, Dave is a top bloke and the service he provides is excellent!
Leodis
Veteran
- Location
- Moortown, Leeds
@vickster I am 5' 7", the Whyte chart said I was a clear Medium, no overlap as I checked on their website before visiting EBC. The large felt quite stretched out and the bike as a whole just seemed very long, not something I was after for nipping between cars and high fiving people at the bus stops I pass. I got them to order the medium as I want to be more in control of the bike, my last cannondale was a medium and it felt right and its the same MTB style frame.
Probs will replace the curved bars for straight ones and going to stick some 25mm Conti 4 seasons I have knocking about on, the guy told me they would fit the rims but advised to stick to 28's but I am not coughing up another £60 for 3mm.
