I am vicariously Absolutely Livid at Npower. Although maybe it is Not Their Fault!?
A relative switched to them in May, dual fuel. Since then they have charged for electricity and obtained the money by direct debit, fair enough, but they have never been billed for gas. In June the customer queried this and was told there were difficulties and they were 'working with the old supplier' (British Gas) to 'agree on the meter reading they'll use to close the account and that [npower] will use to open your npower account'. In July in response to a further query, they sent a standard letter saying it had been xferred to the Complaints Team who would resolve it (within 28 days), advising progress. In September another letter apologising for the delay and 2 weeks later another, advising her she could complain to the Ombudsman.
The only conclusion I can draw from the letters is that Npower have failed to agree a final meter reading with British Gas although they haven't said as much.
Trouble is that npower is not easy to contact by phone so the privilege of talking to a Real Human Being has not yet been bestowed unto us. Their internet is also bust:
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Of course, now gas prices are shooting up it'd be good if they didn't charge at the new rate!
Anyone used the Ombudsman? Any good?