Well one would hope that if anyone did they would be thoroughly ashamed of themselves. Definitely if there was any kind of comeback against Accy, if I were him I'd write to
saying something like: "I'm a vulnerable person, living on my own, with no heating, on one of the coldest nights of the year, and find myself forced into attempting this, though it was the very last thing I would have wanted to do, to try and get the heat back on, because I'd been calling your emergency helpline for an hour without getting an answer, and I was freezing. And now your people are giving me grief over it. Is this how Onward Homes treats its tenants? I look forward to hearing your thoughts."