Absolutely wonderful (formerly absolutely useless) housing association

[Accy cyclist]

I've just spent a whole hour on my phone trying to contact my housing association's so called emergency contact number. My heating and hot water have disappeared. If it's an 'emergency number' why isn't someone answering my call?!

 

[ColinJ]

A good question...

Meanwhile, is there any obvious sign of what is wrong? Error code displayed on boiler? Lack of pressure in the system etc.?

 

[Accy cyclist]

A good question...

Meanwhile, is there any obvious sign of what is wrong? Error code displayed on boiler? Lack of pressure in the system etc.?

The boiler is over 30 years old,according to the last workman who serviced it nearly a year ago. I took the front off to see if there was a pilot light thingy that'd gone out,but i couldn't see anything. I'm thinking there are live wires in there as the thing has 'isolate power before removing the cover' on it.

 

[irw]

Is there a make/model written on it anywhere? Usually there's some sort of reset procedure that can be done by way of a first attempt to fix it.

 

[Accy cyclist]

Is there a make/model written on it anywhere? Usually there's some sort of reset procedure that can be done by way of a first attempt to fix it.

 

[Deleted member 26715]

Look through the peep hole is the pilot light lit

 

[ColinJ]

Is that a pressure gauge bottom left right, showing zero pressure?

 

[CanucksTraveller]

Is that a pressure gauge bottom left right, showing zero pressure?

It looks to be doesn't it. I have a similar boiler, the pressure gauge should be in the 1.5 bar area.
There are videos on YouTube on restoring water pressure.

 

[irw]

Err...is there any power to it? It looks like your pressure gauge is reading '0', and there should be a light on above the temperature dial...have you knocked the power off accidentally?

 

[irw]

Here's a link to the manual...in good news, these boilers were manufactured between 2002 and 2016, so it's definitely no older than 19 years...

 

[Accy cyclist]

Look through the peep hole is the pilot light lit

No.

 

[Accy cyclist]

Err...is there any power to it? It looks like your pressure gauge is reading '0', and there should be a light on above the temperature dial...have you knocked the power off accidentally?

No,the power is/was on,but i've turned it off seeing as the boiler isn't working.

 

[Accy cyclist]

Here's a link to the manual...in good news, these boilers were manufactured between 2002 and 2016, so it's definitely no older than 19 years...

Well,that's what the workman told me. No wonder he didn't know much about them.🤔

 

[irw]

Just had a skim through the manual...if a simple 'turn it off, turn it back on again' doesn't fix it, it look's like there's a thermostat reset switch somewhere at the top:

 

[irw]

@Accy cyclist , when it's turned on, is the mains indicator lamp on, flashing, or not on at all?