Lpoolck
Veteran
I have never done this before, but I wish to share with you all my experiences with Acycles so hopefully the members on CC can avoid the experience that I had!
I was due to start my LEJOG attempt on the 10th August and I required some side loading water bottle cages as I was using a frame bag that made taking my water bottles out of my existing water bottles a difficult task. My LBS had none, and none of the online retailors had ones that I wanted, but I managed to find some that fitted my requirements via a company called Acycles. I called Acycles on the 3rd August and informed them this was a time sensitive order and I required the items by no later than the 9th August. I was advised to pay for express delivery and they would guarantee my order would arrive to me no later the 6th August as this was a 2-3 day delivery service. I paid for the express delivery and completed my order there and then.
On the 7th August the items still had not arrived, my Acycles online account showed my order as still being ‘processed’. I called Acycles who advised me that the courier had ‘lost my parcel’. The advisor was very short with my and offered to resend the items or provide me with a refund. I advised due to it being a time sensitive order that I wished for a refund as they would not send out ‘the new parcel’ using a next day delivery service. After the telephone call I became a bit cynical that my parcel had not been sent due to what my online account was showing, and their attitude during the telephone call. I therefore I emailed Acycles to request the tracking number for the parcel, Acycles refused to provide me with the tracking number which shocked me. I have since requested this several times, and each time, Acycles refuse to provide it to me.
I received notification on the 9th August from Aycles that they had dispatch my items, I couldn’t believe it!! I contacted Acycles and advised I had already agreed to a refund on the 7th August. They told me to post the items back to them and they would refund me the cost of my order, however they would not refund me the cost of returning the item. I advised them that my order had not reached me until the 14th August which was 5 days from the date they despatched the items on the 9th and I wished a refund for express delivery that I had paid. Acycles again refused to refund me for the extra delivery costs that I had paid, despite them quoting 2-3 days delivery for their express delivery service.
I understand that problems do arise, but a company shows its worth on how it deals with resolving problems. Acycles for me only added to their initial problem by resending out the parcel (I still do not believe they sent the original parcel by refusing to provide me with the tracking details) and their refusal to compensate me for paying for a service (2-3 day delivery) which I did not receive is appalling customer service in my opinion.
Does anyone else have any experience with Acycles? I for one, will never be shopping with them again.
I was due to start my LEJOG attempt on the 10th August and I required some side loading water bottle cages as I was using a frame bag that made taking my water bottles out of my existing water bottles a difficult task. My LBS had none, and none of the online retailors had ones that I wanted, but I managed to find some that fitted my requirements via a company called Acycles. I called Acycles on the 3rd August and informed them this was a time sensitive order and I required the items by no later than the 9th August. I was advised to pay for express delivery and they would guarantee my order would arrive to me no later the 6th August as this was a 2-3 day delivery service. I paid for the express delivery and completed my order there and then.
On the 7th August the items still had not arrived, my Acycles online account showed my order as still being ‘processed’. I called Acycles who advised me that the courier had ‘lost my parcel’. The advisor was very short with my and offered to resend the items or provide me with a refund. I advised due to it being a time sensitive order that I wished for a refund as they would not send out ‘the new parcel’ using a next day delivery service. After the telephone call I became a bit cynical that my parcel had not been sent due to what my online account was showing, and their attitude during the telephone call. I therefore I emailed Acycles to request the tracking number for the parcel, Acycles refused to provide me with the tracking number which shocked me. I have since requested this several times, and each time, Acycles refuse to provide it to me.
I received notification on the 9th August from Aycles that they had dispatch my items, I couldn’t believe it!! I contacted Acycles and advised I had already agreed to a refund on the 7th August. They told me to post the items back to them and they would refund me the cost of my order, however they would not refund me the cost of returning the item. I advised them that my order had not reached me until the 14th August which was 5 days from the date they despatched the items on the 9th and I wished a refund for express delivery that I had paid. Acycles again refused to refund me for the extra delivery costs that I had paid, despite them quoting 2-3 days delivery for their express delivery service.
I understand that problems do arise, but a company shows its worth on how it deals with resolving problems. Acycles for me only added to their initial problem by resending out the parcel (I still do not believe they sent the original parcel by refusing to provide me with the tracking details) and their refusal to compensate me for paying for a service (2-3 day delivery) which I did not receive is appalling customer service in my opinion.
Does anyone else have any experience with Acycles? I for one, will never be shopping with them again.
