Bad experience with online retailer Acycles

Discussion in 'Shopping, Services, Offers and Reviews' started by jeremydrew121, 10 Jan 2017.

  1. jeremydrew121

    jeremydrew121 New Member

    Bought new wheels and pedals from Acycles back in November, they never get back to you, they hardly ever pick up the phone, they didn't send me my order and worse still haven't refunded my money. I'm now having to go legal to get my money back!! go figure?
    Jeremy
     
  2. lpretro1

    lpretro1 Guest

    Did u not pay by Paypal - if u did u can raise a dispute through them within a certain timescale?
     
  3. vickster

    vickster Legendary Member

    Or credit card. Presumably so as they are based in France?
     
  4. Liz Su

    Liz Su Über Member

    I think you've had it, how you going to take them to court if they are in France?
     
  5. Mister Paul

    Mister Paul Legendary Member

    First post a moan about a retailer? That's not really cricket is it?
     
    Drago likes this.
  6. vickster

    vickster Legendary Member

    Maybe meant as a warning to others with no hidden agenda? That said nor is a retailer taking money and refusing to communicate or refund

    If paid through CC, phone, fill in some forms and get them to recall the funds, no need to go to court
     
  7. Kbrook

    Kbrook Über Member

    I've ordered lots of things from Acycles. First class service and delivery so they are not a scam company. I'm sure you will get it sorted, if you do let us know in your second post.
     
  8. Elybazza61

    Elybazza61 Veteran

    Yep,ordered some Veloflex tyres from them and they arrived quicker than some UK sellers.
     
  9. T.M.H.N.E.T

    T.M.H.N.E.T Disc brakes - Stopping things since 1902

    Location:
    Northern Ireland
    Never a problem with A Cycles, prices often better than CRC which is just up the road from me.
     
  10. ScottishGeek

    ScottishGeek Veteran

    Location:
    Midlothian
    Ordered from Acycles half a dozen times or so and had very good service.
     
  11. De Sisti

    De Sisti Über Member

    jeremydrew121 registered on at least 5 cycling forums over the space of 2 days making one post only.

    Several possibilities here.
     
  12. Cycleops

    Cycleops Veteran

    Location:
    Accra, Ghana
    And hasn't been back since his post.
     
  13. Hire a French solicitor. Thats simple.
     
  14. Liz Su

    Liz Su Über Member

    Wouldnt be worth it unless it was a massive order and if the OP has very deep pockets.
     
  15. BalkanExpress

    BalkanExpress Veteran

    Location:
    Balkans
    First port of call if you have an issue with a purchase made in another EU member state is the European Consumer centre.

    http://www.ukecc.net
     
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