anyone else having problems with Halifax online banking?

[bikingdad90]

Stupid idea, is it your house phone blocking the number? Some modern phones block unknown callers at the phone after ringing through the provider. Can you try a spare or different phone and see what happens?

 

[MontyVeda]

Stupid idea, is it your house phone blocking the number? Some modern phones block unknown callers at the phone after ringing through the provider. Can you try a spare or different phone and see what happens?

if you read the thread... you'll know that my phone isn't blocking any numbers.

 

[bikingdad90]

I

if you read the thread... you'll know that my phone isn't blocking any numbers.

I did read the thread, what I mean is not your phone provider who could be allowing the call through but the actual handset blocking the call so it doesn’t ring. A lot of phone are sold with spam caller blocks on them. I was wondering if that could be the problem as the bank is saying the outbound call is been made.

 

[midlife]

Just out of curiosity what make of phone is it?

 

[Deleted member 26715]

The issue is their system and my landline so changing the number to one that isn't my landline will prove nothing. No one else seems to have a problem calling my landline and I'm 100% certain that no unknown or withheld numbers are being blocked because I've been in touch with the PO about it. If i did change it to my mobile and it works, I'm then stuck with having to use my mobile, which is less secure, which i don't want.

Sorry to disagree but you're incorrect & have proved nothing, other than you are on this occasion unwilling to help yourself. You believe you know what you think is think is the problem & you are not prepared to assist Halifax nor the PO, presumably Post Office (who do not have their own telephone network nor are they a CP or RH) to find out where the real fault is. Good luck with it.

 

[mistyoptic]

Why do you have a problem with them using your mobile to send you a code for two factor authentication? They would only be sending it because you had initiated the process so a cloned number issue wouldn’t be relevant? You could still ignore anything else which you didn’t expect

 

[Notafettler]

Switch accounts. You may well get a "perk" for doing so, and/or better customer service (First Direct are frequently recommended). Switching is easy these days.

The only one offering perks at the moment is the....Halifax!

 

[Alex H]

Why do you have a problem with them using your mobile to send you a code for two factor authentication? They would only be sending it because you had initiated the process so a cloned number issue wouldn’t be relevant? You could still ignore anything else which you didn’t expect

That's about the only thing I ever use my mobile for

 

[MontyVeda]

Just out of curiosity what make of phone is it?

it's a binatone that doesn't have a call blocking feature on the handset... so no call blocking on the phone, no call blocking by my provider, no call blocking at all as far as i can make out

 

[Deleted member 26715]

it's a binatone that doesn't have a call blocking feature on the handset... so no call blocking on the phone, no call blocking by my provider, no call blocking at all as far as i can make out

But unless you are prepared to make a test, then that's all it is, 'as far as you know', which with due respect is not a certainty. As I have previously advised, changed the number to another landline/mobile it doesn't matter, make a test, you can always change it back immediately afterwards.

 

[MontyVeda]

But unless you are prepared to make a test, then that's all it is, 'as far as you know', which with due respect is not a certainty. As I have previously advised, changed the number to another landline/mobile it doesn't matter, make a test, you can always change it back immediately afterwards.

it's a bit like suggesting, in order to find out why my bike is squeaking or creaking, that i try a different bike to see if the problem goes away.

 

[Deleted member 26715]

it's a bit like suggesting, in order to find out why my bike is squeaking or creaking, that i try a different bike to see if the problem goes away.

Sorry I'm out, this just goes to prove you haven't a clue what you are talking about & not prepared to have any help, good luck ever getting it fixed.

 

[Notafettler]

it's a bit like suggesting, in order to find out why my bike is squeaking or creaking, that i try a different bike to see if the problem goes away.

No I don't think that is the same.
My advice is to give up on the house phone and accept the risk (I don't believe its a significant one) and use your mobile.
You don't appear to have a choice!