In my IT days, I was manager of a small banking system, running on an NCR mini system. When ever it went down or the system crashed, the pressure and stress was horrendous.
I can't even imagine the stress that whoever is responsible for the Microsoft systems, must be under.
Yes - that was my thought
I used to be in charge of keeping a while call centre system operating
when it fell over I tended to get a lot of phone calls
which was - naturally - a damn good way to make it take a lot longer for me to get the damn things working again!!!
Best example of good management I have ever seen was when I was a very junior programmer
The "Telephone Ordering System" - the forerunner of the call centre system - has a major fault
the main programmers were huddled round listings and trying to find what had gone wrong and how to fix it - in the computer room
The project leader got hold of a desk and parked it outside the door
in such a way that no-one could enter or leave without climbing over it
and sat behind it
He told us to try to give him an update when we could
and just sat there and answered all the questions from Senior managers as well as he could
and kept the people who could actually fix it away from "Managers"
He was a great boss - never seen one better!