Bike shops

Discussion in 'General Cycling Discussions' started by Cuchilo, 4 Mar 2018.

  1. Cuchilo

    Cuchilo Prize winning member X2

    Location:
    London
    You're out for a ride and get a puncture . No problem but you know there is a bike shop very close so you hobble to the shop .
    They say £5 for a tube £10 to do it for you . You only have £5 and have the stuff to DIY but would like to keep your DIY as you are far from home . Will they take a bank transfer . No .
    Then you ask to buy a new tube just incase your DIY fails and they say £6
    It seems some shops , no matter how polite and friendly you are just want to be dicks .
     
  2. Dirk

    Dirk If 6 Was 9

    Location:
    Devon's Gold Coast
    Last time I had a puncture in town, my LBS put a new tube in, gave me a coffee and didn't charge me anything.
    I dropped some cakes in for the lads the following week.
    Guess where I go for most of my stuff.
     
  3. PeteXXX

    PeteXXX Cake or ice cream? The choice is endless ...

    Location:
    Hamtun
    George Hall Cycles, in Mkt. Harborough, were exactly the opposite.
    When I had multiple visits from the p*ncture fairy, on a canal side ride, they let me use their workshop to fit new tubes etc.
    Mind you, I did have the ££ on me to buy the new tubes.
     
    Last edited: 4 Mar 2018
    Pat "5mph" and biggs682 like this.
  4. vickster

    vickster Legendary Member

    I don't go anywhere without at least one bank/credit card for such eventualities
     
    Pat "5mph" and burntoutbanger like this.
  5. OP
    OP
    Cuchilo

    Cuchilo Prize winning member X2

    Location:
    London
    and this shop wont be seeing my bank card EVER .
    I was fine on my own but so close to a shop it seemed daft not to go there .
     
  6. adamhearn

    adamhearn Über Member

    Whilst it would have been great to get free fitting/service/whatever you thought you were due I dare say they consider being a sustainable business as more important than you...

    And only carrying £5, was that on purpose or a lapse? Of course, if you were riding with a spare tube as well as a set of patches then you could have saved yourself all the bother :smile:
     
    Smokin Joe and Vantage like this.
  7. hoopdriver

    hoopdriver Veteran

    Location:
    East Sussex
    Marathon-plus tyres
    Patch kit
    Spare tube
    Tyre levers
    Pump
    Multi tool
    Spare chain link
    Twenty pound note tucked in my saddlebag and left there - so it's always there

    And, happily, a wonderful bike shop in town! Handsome Bicycles, in Hastings - I couldn't even imagine them behaving like that.
     
    Last edited: 5 Mar 2018
    Salad Dodger, Pat "5mph" and Vantage like this.
  8. screenman

    screenman Legendary Member

    Cleveland cycles Coningsby, would not even sell a tube as they were just about to shut for lunch.
     
  9. Vantage

    Vantage The dogs chew toy

    I'm all for keeping the lbs in business by supplying them work that I can't do myself, but moaning about them charging for work that you just can't be arsed doing yourself? Help me out here.
     
    Smokin Joe, I like Skol and Will Spin like this.
  10. Tannus tyres, what’s the p*fairy?:smile:
     
  11. Drago

    Drago Guru

    Location:
    Poshamptonshire.
    My body guards in the chase car always carry a few grand in case the P fairy visits.
     
    NorthernDave likes this.
  12. Globalti

    Globalti Legendary Member

    Unbelievable post!

    Too lazy or disorganised to carry a spare tube, pump and tyre levers then whining when a shop wants to charge a perfectly realistic sum of money to divert a qualified mechanic for ten minutes. Even at ten pounds the shop would make no profit, no matter how quickly the job is done.
     
    wxbull likes this.
  13. OP
    OP
    Cuchilo

    Cuchilo Prize winning member X2

    Location:
    London
    Unbelievable post !
    Too lazy to read what i posted or too disorganised to remember what was posted while you wrote your reply ?
    I had repair kit on me but was very close to the shop .
    I had offered a way of paying .
    I opted to buy the £5 spare tube as using the one i already had would leave me with no spare if i couldnt remove the problem from the tyre on first repair .
    They put the price up by £1 knowing i was only carrying £5 cash .
     
  14. TissoT

    TissoT Über Member

    Sounds as if you where just having a bad day Though I am not sure that the bike shop should be branded as a "Dick"
     
  15. KneesUp

    KneesUp Veteran

    Retailer here.

    If the shop owner had said the tube was £5 at the start of the conversation, and then later asked for £6, (s)he is not my kind of retailer.

    I get that they wanted to get a certain return on the job, but if that's the case then I'd phrase it as £6 for a tube, or £15 fitted, rather that £5 for a tube if you also spend £10 on fitting, or £6 for a tube on it's own - that's just misleading / confusing / irritating to the customer.

    And it means they have made £0 out of a punter rather than whatever they would have made selling the tube for £5.
     
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