Hi, my husband purchased the Boardman MTX 8.8 Mens Hybrid Bike. The gears didn’t all work on the bike so we had trim shifters fitted. Whilst this has sorted the issue for the most part it’s still making a noise when in the highest gear. Is there any solution to this? We thought trimming may solve this but it hasn’t. We did read if you put a grx rear derailleur on this may help? Does anyone have any experience with this bike and found a solution?
Thanks
Ignore the argumentative ones, you get used to them after a while on here. We do get a lot of folks registering, asking for help with a problem, then never seen again.
You bought a bike. It didn't work right. You took it somewhere else who fitted some other component to rectify the issue. But you should have taken the bike back to the retailer (as it's a Boardman bike, was it
Halfords?) and got them to fix it or refund you.
You have no recourse with the "bike specialist" you took it to. You asked them to do something and you presumably agreed to them fitting upgraded components, so they did what they were asked.
However, the bike should have worked "out of the box". All the gears should have worked, shifting up and down easily and riding in them with no issues. The trim feature is to reduce or eliminate "chain rub" when cross chained, though it only works up to a point. Usually the point at which you should have changed up or down at the front.
What is the issue that you had and are currently still having? If the gears are still not working, take the bike as-is and the components you originally bought back to the retailer and ask them to sort it. If they'll adjust it using the shifter you have bought, great. If not get them to put it back to factory spec (returning your new Tiagra shifter etc to you, as that belongs to you), and sort out the gears. The issue might have been something else entirely, like a faulty rear mech or bent hanger.