Angus McCoatup
Well-Known Member
Hi all.
Has anyone experience of making a claim against a Canyon warranty? I am in this process. I have had an Ultimate CF SLX carbon frame, for an little over 3 years. Last week, on a ride and without any warning, the chainstay snapped. The bike has been used strictly in accordance with the criteria it is meant for, ridden on roads only, within the weight limit, never been crashed, etc.
It's been sent back to Canyon UK who to be fair have been very responsive so far and have conducted a prompt inspection. They have done an initial report and sent this to their specialist materials team for further assessment. Options to be discussed after this- could take 2 weeks.
It is within the terms of the 6 year frame warranty, as I am the original buyer. Needless to say I am very apprehensive about the potential outcomes.
Any experience would be very welcome and I'll let you know how I get on.
Has anyone experience of making a claim against a Canyon warranty? I am in this process. I have had an Ultimate CF SLX carbon frame, for an little over 3 years. Last week, on a ride and without any warning, the chainstay snapped. The bike has been used strictly in accordance with the criteria it is meant for, ridden on roads only, within the weight limit, never been crashed, etc.
It's been sent back to Canyon UK who to be fair have been very responsive so far and have conducted a prompt inspection. They have done an initial report and sent this to their specialist materials team for further assessment. Options to be discussed after this- could take 2 weeks.
It is within the terms of the 6 year frame warranty, as I am the original buyer. Needless to say I am very apprehensive about the potential outcomes.
Any experience would be very welcome and I'll let you know how I get on.