chris667 said:
I don't think they'll be around for much longer, no business that messes up like that can stay on top.
There is a customer service adage, and this says that if a person receives good service they tell maybe two people. If they perceive that they receive poor service, they tell around 10 people, even though the numbers of people receiving poor service will be in a small minority.
CRC has been around for a good while. I've used them regularly over many years and have found the prices good, delivery times good, and on the odd occasion that I have had to send something back they have dealt with it effectively. I can't see CRC having a significant enough customer service issue to endanger the business, lets face it Dave Hinde Cycles has had an awful name for years but is still going, perhaps because when the prices are right, people will still order regardless of reputation.
I fully accept that this doesn't mean they are problem free, but then I'm one of these lucky people who has not had any probelms ordering with the on-line shops that are often perceived to have problems:
Ribble &
Wiggle. So I guess that until I experience significant problems with one of these retailers I'll continue to use them. I'll add the caveat that the biggest & costliest item that I've ordered has been the winter bike frame & forks, plus wheels from Ribble, so we are not talking small items, I've been prepared to spend significant amounts with them through their mail order service.
