SoloCyclist
Guest
Not really sure this is the right area to be posting this, but just wanted to see what you think about a problem that I have just experienced with CRC. I'm going to hear them out tomorrow before deciding what to do.
The offer they had on was spend £100 get a £50 voucher off your next £100 order. Very simple and only valid on items in stock.
I bought some pedals for £103 and promptly got my voucher which was just my order No.
Went back online and ordered a saddle which was listed as in stock and cost £139 which meant I only paid £89 + my £50 VOUCHER. Couldn't have been happier.
Today, 13 days later, I get an email saying can't provide you with the saddle here's your £89 back and a £5 voucher for your inconvenience.
As it stands I am of the opinion that they can have their pedals back as well as I feel conned about the £50. If they can't honour their offers they shouldn't make them. I have also said that I don't mind waiting till they restock as the bike is put aside for next year.
Last thing that is really irritating me is that these item were going to be christmas gifts from my family which my wife was going to wrap so my kids could watch me open them. That now looks likely not to be happening
The offer they had on was spend £100 get a £50 voucher off your next £100 order. Very simple and only valid on items in stock.
I bought some pedals for £103 and promptly got my voucher which was just my order No.
Went back online and ordered a saddle which was listed as in stock and cost £139 which meant I only paid £89 + my £50 VOUCHER. Couldn't have been happier.
Today, 13 days later, I get an email saying can't provide you with the saddle here's your £89 back and a £5 voucher for your inconvenience.
As it stands I am of the opinion that they can have their pedals back as well as I feel conned about the £50. If they can't honour their offers they shouldn't make them. I have also said that I don't mind waiting till they restock as the bike is put aside for next year.
Last thing that is really irritating me is that these item were going to be christmas gifts from my family which my wife was going to wrap so my kids could watch me open them. That now looks likely not to be happening