Electric_Andy
Heavy Metal Fan
- Location
- Plymouth
Just noting this here in case anyone is considering buying a car through them. We wanted a specific model (5 yr old Audi) and there were none in our area, so we used Cinch. Yes it is more money than buying privately but here is our experience so far:
They let us pay using 4 different credit cards (which are all at 0% interest).
Car was delivered from Corby to our front door (Plymouth) - lead time about 10 days from purchase.
Delivery driver went through all of the controls etc and came with us whilst we did a quick test drive.
After 7 days the car developed a weird noise in the engine bay, possible clutch whine. They sent RAC to diagnose, then booked us in to the local Audi dealer where it's sitting at the moment.
They will repair under warranty - if the parts take more than 8 hours to arrive then we are eligible for a courtesy car with unlimited mileage, until the car is fixed.
Today we got a speeding ticket through the post - we weren't driving, it must have been the delivery driver. We phoned Cinch and they talked us through how to nominate the driver, gave their address etc and said they will sort it out. They emailed us confirmation of this.
So overall, frustrating, but all stuff that was beyond their control. We could have rejected the car entirely within the 15 days but we like it too much so are just waiting for it to be fixed. The staff on the phone where very friendly, personable and went the extra mile to sort it for us as soon as they could. We still have the 90 day warranty which covers everything except wipers and tyres. I actually had to buy a whole set of wipers as both front and back squeaked wildly, but that's ok. I'm more anonyed at Amazon who said next day delivery on wipers, which were then delayed, so I had to buy an extortinoately priced pair from Halfrauds!
We were very dubious of buying a car sight unseen, but my partner was set on buying this model. And so far they've done everything and more that we'd expect. I may update this thread depending on the outcome - don't be surprised if I'm moaning about them in 12 hours time! I hope not.
They let us pay using 4 different credit cards (which are all at 0% interest).
Car was delivered from Corby to our front door (Plymouth) - lead time about 10 days from purchase.
Delivery driver went through all of the controls etc and came with us whilst we did a quick test drive.
After 7 days the car developed a weird noise in the engine bay, possible clutch whine. They sent RAC to diagnose, then booked us in to the local Audi dealer where it's sitting at the moment.
They will repair under warranty - if the parts take more than 8 hours to arrive then we are eligible for a courtesy car with unlimited mileage, until the car is fixed.
Today we got a speeding ticket through the post - we weren't driving, it must have been the delivery driver. We phoned Cinch and they talked us through how to nominate the driver, gave their address etc and said they will sort it out. They emailed us confirmation of this.
So overall, frustrating, but all stuff that was beyond their control. We could have rejected the car entirely within the 15 days but we like it too much so are just waiting for it to be fixed. The staff on the phone where very friendly, personable and went the extra mile to sort it for us as soon as they could. We still have the 90 day warranty which covers everything except wipers and tyres. I actually had to buy a whole set of wipers as both front and back squeaked wildly, but that's ok. I'm more anonyed at Amazon who said next day delivery on wipers, which were then delayed, so I had to buy an extortinoately priced pair from Halfrauds!
We were very dubious of buying a car sight unseen, but my partner was set on buying this model. And so far they've done everything and more that we'd expect. I may update this thread depending on the outcome - don't be surprised if I'm moaning about them in 12 hours time! I hope not.
