Contacting Swytch bike

[annedonnelly]

A quick update - I wrote to the MD last week & received an e-mail from him today offering the full refund that I'd asked for. So it looks like I'm going to get a satisfactory result.

To be fair to the guy he's responded quickly (he said my letter only landed on his desk today) and he'd made the effort to find my e-mail address from the order details as I didn't include it in my letter. He's only been involved at Swytch since December (so after I ordered) which I knew from a press article and from the Companies House listing. He's clearly aware of problems and says that he's already changed the order process so they may have a better process going forward.

If I get my money back I'll be content.

 

[AndyRM]

A quick update - I wrote to the MD last week & received an e-mail from him today offering the full refund that I'd asked for. So it looks like I'm going to get a satisfactory result.

To be fair to the guy he's responded quickly (he said my letter only landed on his desk today) and he'd made the effort to find my e-mail address from the order details as I didn't include it in my letter. He's only been involved at Swytch since December (so after I ordered) which I knew from a press article and from the Companies House listing. He's clearly aware of problems and says that he's already changed the order process so they may have a better process going forward.

If I get my money back I'll be content.

Sounds like a solid result there, all things considered.

 

[annedonnelly]

I'm still in the process of returning the kit to get my money back. The MD is great, to be fair. In the meantime I've received an automated e-mail asking me to rate the support I've received - "good" or "bad". Hmm, I think I need to think about that one!

 

[annedonnelly]

A note that I got my refund yesterday 6 weeks after receiving the wrong kit. I've posted details of my experience in the e-bike forum in case anyone searches for Swytch in the future.