billy1561
BB wrecker
- Location
- North west England
Hi cyclechatters,
As the title says a little advice would be appreciated.
Basically, i took delivery of my new Cannondale synapse on Saturday and took it out on sunday for a 67 mile ride. After 40 miles or so i started to get a loud cracking noise whenever i put downward pressure on the left peddle.
I took it to the LBS where i purchased it (bike2work scheme) and told them the problem. They kept the bike overnight and then rang me this morning to advise when they took the crank out the bearings just fell out and there were shards of metal inside. Cannondale have insisted that they have the bike reurned to them for inspection which could in turn take at least a week. Hopefully all will be sorted although it is incredibly frustrating after just 1 day of ownership to have this happen.
What i want to know is where do i stand with my consumer rights if it gets bogged down between bike shop and c/dale? Could i insist on a swop to another bike or do i have to sit on my hands and wait?
Thanks
As the title says a little advice would be appreciated.
Basically, i took delivery of my new Cannondale synapse on Saturday and took it out on sunday for a 67 mile ride. After 40 miles or so i started to get a loud cracking noise whenever i put downward pressure on the left peddle.
I took it to the LBS where i purchased it (bike2work scheme) and told them the problem. They kept the bike overnight and then rang me this morning to advise when they took the crank out the bearings just fell out and there were shards of metal inside. Cannondale have insisted that they have the bike reurned to them for inspection which could in turn take at least a week. Hopefully all will be sorted although it is incredibly frustrating after just 1 day of ownership to have this happen.
What i want to know is where do i stand with my consumer rights if it gets bogged down between bike shop and c/dale? Could i insist on a swop to another bike or do i have to sit on my hands and wait?
Thanks