mangaman said:
I agree with marinyork and Jack - play up the helpdesk in the letter
Also if you get interviewed be prepared to have examples of difficult customer based situations you came across and how you dealt with them.
(Calmly, despite the busy environment etc)
Yes. There are books on competency interviews (not necessarily going to get one at aldi) that could explain things far better than I can. There are a few questions that generally pop up.
Can you give us an example of a difficult customer and how you dealt with it?
Can you give us an example of you being a team player?
If you were in a busy environment with two totally ridiculous and contradictory demands we've just thought up on your time, how would you deal with them? Prioritise. There are ten or fifteen of the same questions that crop up again and again and again.
Aldi would probably focus on stock levels and things like that.
willhub said:
The main difficult situation I've came across have being in class at college, when one of the other students who is around 60 was arguing as he thought he was correct, so I had to calmly tell him to listen and explain why the equipment was set like that and why we could not do one installation per time and he was getting on his high horse.
Most have being at college, as I said earlier, the work I've done has not being for long which as I said puts me in a bad position for my age.
The help desk was only a week long work placement.
You might feel that (I don't think it's justified) but it has to go out of the window at interview time. If you have these apprehensions an unreasonable interviewer will tear you apart. If you lack confidence, some totally unreasonable person will read your CV and start trying to paint the geek picture. Competency interview books are available at many libraries.