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CTC a moan

Discussion in 'Beginners' started by Mac66, 26 Feb 2008.

  1. Mac66

    Mac66 Senior Member

    Location:
    Newbury-ish
    Back in January I joined the CTC, on-line, mainly to obtain liability insurance.

    I received the confirmation email that my cash had been taken, but have not heard a dickie-bird since. I haven't even been sent a membership confirmation email from CTC.

    Has this been anyone elses experience? Rather poor service and a takes your money and runs kind of attitude if you ask me. Very poor.
     
  2. John the Monkey

    John the Monkey Frivolous Cyclist

    Location:
    Crewe
    Have you contacted them Mac? There were some problems at the start of the year, I believe - I got in touch and all was sorted within a week.
     
  3. 4F

    4F Active member of Helmets Are Sh*t Lobby

    Location:
    Suffolk.
    I joined in Jan too and never got an e mail but did receive a rather large envelope in the post with my card, magazine and some other old tat.

    Like you I only joined for the 3rd party liability insurance.
     
  4. davidwalton

    davidwalton New Member

    I also joined in Jan. I got email confirmation and membership pack through the post fairly quickly.
     
  5. piedwagtail91

    piedwagtail91 Über Member


    ditto for my son when he joined.
     
  6. pieinthesky

    pieinthesky New Member

    How did you all join? Maybe that makes a difference.

    I joined in December on the web. The only reason to believe they received my application is because they have taken the money and I now receive their e-mail Newsletter!
     
  7. Twenty Inch

    Twenty Inch New Member

    Location:
    Behind a desk
    I joined recently and had the same problem. Simon 1.5 will be along shortly - he's on the council and is able to kick arse. I'll email him and alert him that others are having probs.

    Apparently it's to do with the agency that handles the memberships.
     
  8. Tynan

    Tynan Veteran

    Location:
    e4
    joined in Sept and they were very slick

    been getting the very enjoyable mag since then too
     
  9. Twenty Inch

    Twenty Inch New Member

    Location:
    Behind a desk
    Hotmail being a pain, can't email him, will pm him on the site.
     
  10. davidwalton

    davidwalton New Member

    I joined on the CTC site.
     
  11. PrettyboyTim

    PrettyboyTim New Member

    Location:
    Brighton
    I was wondering if I should expect a welcome pack in the post!

    I got a welcome email, but nothing through the post yet. I joined 12 days ago. (Feb 14th 2008)
     
  12. Crock of Gold

    Crock of Gold Guest

    Location:
    London
    I sent an application to join by post in Jan.

    Received my membership pack x2 weeks later.

    Addressed to Ms Crock of Gold.

    I am a Man.

    I called the Call Centre.

    They were friendly and sent me a new card a week later.
     
  13. John the Monkey

    John the Monkey Frivolous Cyclist

    Location:
    Crewe
    Definitely! Get in touch with them Tim.
     
  14. alecstilleyedye

    alecstilleyedye nothing in moderation Staff Member

    i joined them via the club (just for insurance, which i have anyway), and got a card and old mag about 1 week before the membership expired. it's stayed that way, but only because i found out i'm covered by my house insurance policy.
     
  15. 4F

    4F Active member of Helmets Are Sh*t Lobby

    Location:
    Suffolk.
    I joined on the web, had the magazine arrive a few weeks ago but never seen their e mail newsletter however it is possible I may have ticked a box that said don't send me crap by e mail ;) when I joined :biggrin: