Customer service raves

[jefmcg]

I'm with @Fab Foodie on his rant, but I've had excellent customer service ....

1. Dining with my parents at a fine dining restaurant that was on hard times. We were the only customers, so when we finished our mains we quietly discussed whether we should have dessert or let the poor staff go home. The waiter came out with the menus, and offered us a free glass of wine with our desserts.
2. The staff at (several different) prêt à mangers that have bought my coffee to the table, when I asked them to let me know when it was ready.
3. The lovely lady at a road house half way between Dieppe and Paris, who - when she found her employee had filled my bottles with tap water (as I had requested) - took them away to refill them with ice water.
4. On Sunday, when @vickster suffered a bird poo incident at clapham common, the traffic island pizza restaurant happily let me take napkins. ps pizza smelt fantastic, I will return for a "slice"
5. the restaurant that readily let me take out their chairs to seat an injured cyclist - also at Clapham common.
6. The restaurants across Italy that bring you a limoncello after you have settled the bill. They did this before TripAdvisor; I think they want to make sure your experience was perfect. Limoncello tastes the best on a sooty Roman street at 3pm on a warm Saturday.

I'll think of more. Add your happy experiences to counteract the annoying ones.

 

[classic33]

Cafe in the town center, who have my order without a word being said, on either side of the counter.

 

[winjim]

The waiter at the only Michelin starred restaurant I have been to. She had a wonderful knack of just being in the room, but without being intrusive and always being aware when you needed her. It seems silly but it was wonderful and I've honestly no idea how she did it.

 

[Fab Foodie]

The First Fruits cafe in Tarbert, whilst full when a soaked and windblown cyclist turned-up instantly asked an old couple if I could sit at their table, whilst the waitress immediately brought me napkins to dry my glasses and face. Then the menu.

Later the Glaswegian boss asked where I was headed, I told him, he asked if I had accommodation organised .... I said 'not yet' but told him where I was thinking of staying .... he then called the same hostel and booked me a bed!

The young waitress who had served me so well got a very decent tip.

NOT ME! But typical i.e. wet!

 

[G3CWI]

The chap at Halfords who said they didn't have one; but then checked, found one at a nearby store and finally reserved it online so that it would definitely be there when I arrived.

 

[Diggs]

The greasy spoon café in Barry (I'd recommend their "Full Hit" breakie but now sadly closed) that we used when down for the rugby that didn't charge us for drinks due to our custom.

The woman who ran The Fleetwood in Broadgate London who remembered our (considerably large ) round after the first order so we just had to pop up to the bar (pretty much unheard of in a city drinking establishment)

 

[Profpointy]

I (re-) recount a 2nd hand story of a mate after a seriously over-run caving trip in Derbyshire piling into their mini bus still in wetsuits and rushing to the pub just before closing time. The vaguely cleanest looking, but still essentially filthy, person was sent into ask nicely for a tray of beer to take outside for the others. Sheepishly went into the carpetted bar, and found the cloth seat cover actually matched to carpet patern and shyly appologised for being dirty. The tirade then started "how dare you come in here and suggest that i, a publican, would see fit to question the dress of my customers ! The duty of a landlord is to serve beer and food to his patrons not question their clothing" and a gloriously pompous lecture in similar vein esued. Closing time was barely a guideline it turned out, never mind a rule and a fine and unexpectedly convivial evening ensued

 

[ianrauk]

The restaurant in a rainy Lons Le Saunier in France that was closed but let a drenched pair of myself and @Trickedem in anyway to have a beer or three. We decided to stay and eat in what was we found out, a silver service restaurant. We certainly weren't dressed for the occasion, but not one French nose was looked down on. They spoke no English and had no English menus. But we bumbled along with our best/worst pigeon French to the very lovely, slightly bemused and confused waitress. It was a truly magnificent meal. By golly did we eat and drink well for the princely sum of €30 each. Magnifique!