Customer Service

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Drago

Legendary Member
On the phone to BT this morning and the bloke says, "Do you mind if I call you Bernard?"

I replied, "Yes I do mind actually, it's Mr Farquhar to you. Show some respect to a paying customer, yoy young pup."

I don't mind being first named by the barman at my local, or by the boys at the LBS, in places where there is that long established face to face relationship, but a faceless corporate monolith that cares so little about customer service that it exported the bulk of its call centre jobs to India can just bugger right off.

Rant over.
 
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screenman

Legendary Member
Calm down boy, at least they did not want to call you Gladys or the suchlike.
 
I hate it when you answer the phone and the first thing they say is ...Hi mr (insert name of choice ) how are you doing today .............well actually since you ask the dogs died this morning my wifes left me and the kids dont want to see me anymore , now what the feck do you want, ....... Have you ever had PPI.................AAARRRGGHHH:cursing:
 

Paul99

Über Member
I hate it when you answer the phone and the first thing they say is ...Hi mr (insert name of choice ) how are you doing today .............well actually since you ask the dogs died this morning my wifes left me and the kids dont want to see me anymore , now what the feck do you want, ....... Have you ever had PPI.................AAARRRGGHHH:cursing:

A good sales person would reply "My goodness that's terrible.... but I've got some GREAT news for you, have you ever had PPI?"^_^
 

Hugh Manatee

Veteran
I hate it when you answer the phone and the first thing they say is ...Hi mr (insert name of choice ) how are you doing today .............well actually since you ask the dogs died this morning my wifes left me and the kids dont want to see me anymore , now what the feck do you want, ....... Have you ever had PPI.................AAARRRGGHHH:cursing:

My old boss told me a terrible story of many years previously had asked a customer, "So how is the wife, is she well?"

"She's as dead as she was the last time you asked me that." From that day on he carried a little North Korean style notepad (MK 1) and started to look at notes before he went in to see people.
 

classic33

Leg End Member
Then i say im rather busy ... if you give me YOUR HOME TELEPHONE NUMBER i will call you back later..... oh im sorry sir but i cant give you my home number ........well thats not fair YOUVE FEKIN GOT MINE....
Did exactly that on Sunday. Mobile phone provider, whilst in one of their shops.
A few odd looks & silence, for a short while, from the person on the other end of the call.
 
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