Not a lot on this morning so have come up with an idea for a little game. Just post a snippet of an obscure work related email and then others have to guess what it is related to. Here is my first effort: "Hi, As far as I am aware there are two main issues outstanding for the UK intelliTRACS instance. TD#392->Swift environment is not available to perform interbranch swift testing TD#386->Tier movements is not happening for UK instance. TD395: If QA Support are not responsible to resolve TD392, then who is? TD386: Providing all agents are up and running this needs to be investigated by the knowledgebase team. Can you please assist?" Who will rise to the challenge?