Erm, excuse me Miss ... over here ... yes, me - the customer !!!!

[Piemaster]

I had an assistant at one store, after she had managed to scan something twice accidentally (no bother, we both noticed) say to me 'Never mind. I'll charge your card then refund it back.'
Me, standing with card in hand. 'Err. No.' and start putting it back in my wallet.
The penny actually dropped at that point that I hadn't paid for it and had no intention of doing so until the total was right. Funny how it was easy to get the supervisor over at that point.

How to get your own back when being treated poorly. The 'good deeds' thread has just reminded me of it.
You do need to be paying in cash though. After paying and getting your change walk away a bit, count your change a few times away from the till.
Go back to the till and ask about that notice, the one that says 'Please check your change as mistakes cannot be rectified afterwards'.
When the reply is 'Sorry, I can't do anything about it' give them a nice big smile and walk away whistling.
This also works if the change is correct..

 

[swee'pea99]

Best response to poor service I ever heard was from my sis who was in a chip shop when her friend unwrapped his tea to add salt & vinegar. 'Oy, mate,' he said, 'was this fish dead when you put it in here?' Bloke looked understandably confused. 'Er, yeah. Why?' 'Looks like it's eaten all the chips.'

 

[Shaun]

 

[buggi]

what you need to do is post a youtube rant about it. Large companies have people scanning the media to see what kind of publicity they are getting. they hate it when people put something on youtube. One bloke had the chief exec of a company ringing him up to apologise

 

[thomas]

someone complained about me once and the manager came in to talk to me on his day off.

in the end tho, this women complained about everyone and each time she got free vouchers...anyone see the incentive to lie?

sooo, my customer service skills are fine - even got a letter from a customer once thanking me!

 

[ufkacbln]

I had one that was too attentive.... one of the signs of old age when the girl offers to sort your change for you!

 

[John Ponting]

^ I've noticed a new degree of attentiveness since I retired. Can you to extremes though - try Maplins on a quiet Wednesday afternoon. Four members of staff descended on me over less than 10 minutes even though I told the 1st that I intended to browse the full shop to see if anything caught my eye.

I did end up buying a pair of handheld radios in the end and various fittings and wiring bits.

 

[darth vadar]

My local Asda has so many people wandering around the isles doing not a lot, but then there are only about half the tills open so customers are forced into ever bigger queues.

Why aren't they instructed to get all the tills open when it gets busy?

They even have somebody now who wanders around with a big cardboard finger pointing out to the queuing customers where there is a space at the till !!!!

We don't need a store Greeter and we don't need automated tills, we just want a bit of good old fashioned customer service.

 

[yello]

Reminds me of an experience I had, in Woolworths of all places. I was waiting to be served. The guy ahead of me had just been served and I made my way to the till. The young girl serving turned to the other check-out girl beside her and remarked 'he was cute!' I suddenly felt very old. Not only was I not even on the cute radar, hers eyes didn't even acknowledge me. I was non-existent. The young girl cared not if I heard the remark. It couldn't possibly apply to me. If I had responded to the remark in any way, even humorously, I would have been just some creepy old man.

 

[swee'pea99]

A friend was in America with his elderly mother. Due to her none-too-good hearing, she turned to one checkout girl with: 'I'm sorry, dear, what did you say?' 'I said have a nice day, are you DEAF?'

 

[Fnaar]

Went to the supermarket yesterday, just got there before closing time... needed 2 specific items, which I located quickly and walked smartly towards the till, where I placed my items. The nice young woman on the desk pointed out the "this till is closing" sign she'd put at the end of the conveyor, but then said, "Never mind, you can be my last customer of the day". As she was scanning my items, another customer started placing items from his basket onto the conveyor. She pointed out the 'till closing' sign, and he picked up his items, huffed a bit and went off to another (still open) till. I looked at her, tutted, and "I dunno, some people just don't read, do they?" So she ended her shift with a smile.

 

[just jim]

The checkout guy at my local Lidl scans the goods at a phenomenal rate. It's stressful and slightly hilarious at the same time.
I think it must me the giant barcodes they have on everything. I suppose they could make them even bigger but then they'd scan them in a complete blur.

 

[Archie_tect]

Friend of my son's, while working in our local Safeways, discovered that it was possible to alter the tone of the beeps on the check-out machines. Over time he managed to re-set them all- the effect was fantastic and at times quite tuneful with the differing rhythms produced.... [sadly now Waitrose and one boring mono-tone.]

 

[2Loose]

Next time you get ignored by a check out person, hold your card\cash\wallet out of reach and fumbkle for your phone etc. When they do raise an eye, say "sorry I though you were busy" while maintaining eye contact.

Taught me a lesson years ago, maybe it would still work nowadays.

 

[Campfire]

My local Aldi is great. There are always friendly, they are so fast at the tills and when there is a queue they ring for someone to come out to the other till. They know their regular customers and ask how you are. The latest manager showed me his wedding photos a few months ago, when the shop was quiet.