I don't usually praise them but I took an 11 month old Altura jacket back to them with a split pocket which they said they'd send back to Altura. I thought that was fair enough considering it's age and amount of use, although even so it shouldn't have spontaneously split. After 6 weeks they couldn't get any reply from Altura so they phoned me and have given me a new one, which had gone up in price, at no extra cost. Praise where praise due.