Drago
Legendary Member
- Location
- Suburban Poshshire
Mrs D has this policy with Scottish Power. It covers the boiler and heating for breakdowns, and gives an annual service of the system to boot.
The first 6 months was half price, and the second 6 months reverts to a little under the "full rate". Even so, it wasn't badly priced.
The renewal has come through and the price has cranked right up. I looked on their website and I can still get the 6 months half price, next 6 months not quite full price deal as a new customer.
Mrs D rang them up and tried to appeal to their common sense, she would renew if they did it at rhe price we could get as a new customer on the website. They waved adios and didn't even try to retain her as a customer, so she advised that she would not be renewing.
And I went straight back to their website and signed up in my name at the 'new customer' rate, so we won in the end, but wouldn't it have just been simpler all round if the lady on the customer care(!) team had simply bowed to the logic of the situation. It's totally daft.
Anyone else suffered this?
The first 6 months was half price, and the second 6 months reverts to a little under the "full rate". Even so, it wasn't badly priced.
The renewal has come through and the price has cranked right up. I looked on their website and I can still get the 6 months half price, next 6 months not quite full price deal as a new customer.
Mrs D rang them up and tried to appeal to their common sense, she would renew if they did it at rhe price we could get as a new customer on the website. They waved adios and didn't even try to retain her as a customer, so she advised that she would not be renewing.
And I went straight back to their website and signed up in my name at the 'new customer' rate, so we won in the end, but wouldn't it have just been simpler all round if the lady on the customer care(!) team had simply bowed to the logic of the situation. It's totally daft.
Anyone else suffered this?