I bought a set of Shimano RS81 wheels a year ago from Ribble.
The rear has developed a "rough" patch once every wheel rotation, you can feel it when riding, and hear it quite distinctively as well. If you put your hand on the seatstay or chainstay you can feel vibrations at the same time.
So I took it to the LBS and they said the freehub was faulty.
They wheels have only done 590km, but Ribble are refusing to replace or refund them as the freehub isn't covered under warranty, as that's just wear and tear. Well, 600km of use does not equal wear and tear in my book.
The best they could offer is that I return the wheel to them, at my own expense, and they will send it on to Shimano for them to examine and investigate it. Who knows how long that will take, and I'll be without wheels for that duration.
Anyone else thinks that sucks?
For the hassle, I might as well just get the LBS to replace the freehub, which leaves me out of pocket for whatever that costs.
The rear has developed a "rough" patch once every wheel rotation, you can feel it when riding, and hear it quite distinctively as well. If you put your hand on the seatstay or chainstay you can feel vibrations at the same time.
So I took it to the LBS and they said the freehub was faulty.
They wheels have only done 590km, but Ribble are refusing to replace or refund them as the freehub isn't covered under warranty, as that's just wear and tear. Well, 600km of use does not equal wear and tear in my book.
The best they could offer is that I return the wheel to them, at my own expense, and they will send it on to Shimano for them to examine and investigate it. Who knows how long that will take, and I'll be without wheels for that duration.
Anyone else thinks that sucks?
For the hassle, I might as well just get the LBS to replace the freehub, which leaves me out of pocket for whatever that costs.