sorry - I missed this. It was deeper than that. They took exception to us. A few people looked at the sandwiches and said to themselves - I don't fancy that. And then they tried to buy a cup of coffee, but Bulent wanted to charge £4.50. Cue disenchantment.
I agree with you about the Nescafe, but the heart of the problem was that they didn't make the money they thought they would make, and Planet Sweet open for us to make money. I don't think that Mark, or Kieron make much of a profit out of us - they do it for the crack. If you remember the first time we went to the Cabin I settled the entire bill for £105 and collected the cash after - I don't think the profit on that is much recompense for getting in to work at 2.30, especially if you run a pub in the evening.
A decent sized tea pot would help, rather than individually preparing each cuppa. Two queues (one for coffee and one for tea). And ref the £4.50 for food & drink, was it clearly stated (and understood by all concerned) that by taking part in the ride you were committing to the Planet Sweet cash and that there was no alternative ? But there's nothing I can suggest to overcome the loo queue.