got my new fixed

[jim55]

but its the wrong colour ,,i ordered black and its brg,,where do i stand on this ??i got it new off ebay and its came fom the phillipines in a box brand new ,,it was meant to b delivered yest and they sent it too the wrong house so i had to drive and collect it myself from the local courier depot ,,now its not right what shall i do ?,iv emailed the seller and told them ,,it even says on their advert so theres no dispute

FIXIE VIKING ROAD BIKE WITH DROP (RACING STYLE) HANDLEBARS HAS THAT GREAT SLICK STREET LOOK AS ITS IN GLOSS BLACK
where do i stand here ?the bike is built up but iv not even had it out the house yet ,,can they just say tuff ?it was bought through ebay and paid by paypalso there is a paper trail.on the positive its a nice looking bike ,,seems btr made than i was expecting ,,and although its listed as 12kilo ,,it doesnt feel like it and i think they have put a typo in the listing ,,im quite impressed apart from the colour !!!lol

 

[Dayvo]

Not too sure on how you go about redressing the balance.

You could suggest that they pay for a full spray job.

 

[PpPete]

If seller does not respond - open a dispute through ebay. Insist they give you a full refund on the basis that it is not as described - and tell them to collect the bike from you, at their cost.

 

[jim55]

tbh id rather they just changed it for a black one ,,i wouldnt b too confident stripping a complete bike(bb and headset) and rebuilding it ,,theres the time issue as well

 

[jim55]

If seller does not respond - open a dispute through ebay. Insist they give you a full refund on the basis that it is not as described - and tell them to collect the bike from you, at their cost.

that sounds like a plan ,,its a ballache (and fuel )to go and get it ,,i mean ,,what if i didnt have a car?

 

[PpPete]

I'm confused - is this the seller you referred to in a previous post (Cadley Heath) - or an ebay seller in the Phillipines ?

 

[jim55]

its a ebay seller ,,bankrupt bike parts i think,,,somebody actually posted and said they had dealt with them before when i posted the link ,,got good feed back and apart from the courier stuff they seem ok so far ,,lets see what their after sales service is like

 

[Scilly Suffolk]

Goods not as described: you are entitled to a refund or exchange at their expense.

You will need to contact them before you can open a dispute.

Be sure to tell them you want a Saturday collection if there is not normally anyone at home in the day.

 

[jim55]

Goods not as described: you are entitled to a refund or exchange at their expense.

You will need to contact them before you can open a dispute.

Be sure to tell them you want a Saturday collection if there is not normally anyone at home in the day.

thanks ,,good advice ,,du think the courier would pick up unwanted bike at the same time ?if so that will solve the problem at a stroke ,,i fin at 2 every day,i suppose i could have it del after that ,,thanks

 

[PpPete]

thanks ,,good advice ,,du think the courier would pick up unwanted bike at the same time ?if so that will solve the problem at a stroke ,,i fin at 2 every day,i suppose i could have it del after that ,,thanks

Most courier companies are crap at that sort of thing.
But that is the seller's problem, not yours.

 

[Scilly Suffolk]

Usually the defective product has to be returned before a replacement is sent. However, as it's their mistake that puts you "in the driving seat" so take a firm (but reasonable) line.

If it were me I would explain that I have already been inconvenienced by both their error and the courier's (although that is not the seller's fault) and would like them to bring your new bike when they collect the old one.

They might go for it, you won't know until you ask.

My experience of couriers is that it is not possible to pin them down to a particular time of day, so if they can't guarantee a delivery after 2pm then state that you require a Saturday delivery/collection.

Either way it has always been my experience that you'll get more by being reasonable than being stroppy: mistakes happen to the best of us.

 

[jim55]

They sent me an email in response I'm just gona keep it now
I can't believe nobody has said to them before ,, below is what they sent


Dear jamesm5793,

Hi James,


This is an unbelievable situation , we have been selling these for a year or so with the same description which does state BLACK , but it turns out they are not black and never have been they are British racing Green which is very dark green .

Not one single customer has ever complained or mentioned it to us !!!!!!!!

So really sorry this bike is not made in Black the only colour is the very dark green as you received , naturally if you are not happy with this great value bike in the colour its made in we will get it collected and refund you in full ,

or if you decide to keep it then we will refund you £10 as a little compensation . If you would like refund please get the bike packed up ready ( in such a way that it will not get scratched )to collect and we will arrange the collection .

Once again we apologise about this , we just cannot believe no one has mentioned it , assume they must think what a great bike it is for the price .


Happy New Year

- bankrupt_bike_parts

 

[Scilly Suffolk]

Hmmm, really? Sounds like a well-rehearsed line to me.

A tenner seems modest compensation. If you were to return the bike it is going to cost them more than that to collect and restock the bike (not to mention the negative feedback that you are entitled to leave); I'd be inclined to point this out and suggest that a £25 credit voucher to spend with them is closer to the mark.

I'd also stipulate that I'd want to see their adverts amended.

Nothing to lose...

 

[smokeysmoo]

Hmmm, really? Sounds like a well-rehearsed line to me.
Nothing to lose...

Except a tenner and the hassle of a PayPal claim

 

[Scilly Suffolk]

It's possible that they could withdraw the offer, but a courier and bad feedback will cost them more than a £10

PS How do you like to eat yours?