Halfords After Sales/Warranty

Discussion in 'Bicycle Mechanics and Repairs' started by Grendel, 12 Jul 2019.

  1. Grendel

    Grendel Über Member

    I was contacted by a friend who asked me to take a look at his sons bike for him. It was bought as a Christmas present and and had to go for some repairs. Being a kids bike it's taken a bit of a hammering, but he was a bit concerned that the cost of repairs being quoted was, at £172, almost what it cost for the bike when new (£250).

    I had a look and it appeared to me that they were overcharging him for some parts (£25 for a derailleur which they currently sell online for £15) and charging him for parts he didn't need (disc brake pads, for which the cable merely needed adjusted and possibly a chain and cassette). I've pointed him in the direction of a reputable bike repairer to have the work assessed and done there.

    What really concerned me was that when he had inquired about the bikes warranty he was told that because they didn't bring the bike back for its free post sale 6 week check, that the warranty was invalidated.
    Has anyone heard the likes of this?
  2. Smudge

    Smudge Senior Member

    I bought a Carrera some years back from Halfords and they told me i must have the 6 week check done to keep my warranty, but they only told me this after i told them i didn't need the check done, as i'm perfectly capable of doing it myself.
    If they didn't tell him this when he bought the bike, its down to them. Of course they will likely say they did, even if they didn't. Plus there's probably some small print somewhere.
  3. Drago

    Drago Flouncing Nobber

    They may say they did, but if they never wrote it down then it never happened.

    On the other hand, the warranty doesn't cover simple adjustments or routine maintenance arising as a result of the bicycle being used, so in this instance it's likely a moot point.
    Last edited: 12 Jul 2019
  4. Cycleops

    Cycleops Guru

    Accra, Ghana
    Sounds like Halfords are taking their ideas from Quickfit now :smile:.
  5. Freds Dad

    Freds Dad Veteran

    Does he have a copy of the warranty and does it mention the 6 week rule.
    Grendel likes this.
  6. OP

    Grendel Über Member

    I agree, pretty much everything that needed replaced was not covered by warranty anyway. There's certainly no mention of that clause on their warranty page:

    Just looking over the quote he was given just now.
    1 pair QR skewers- not needed
    27.5" tyre- halfords have TEN tyres of that size listed online at a cheaper price
    Cassette- 5 on their own site at a cheaper price
    Hanger- £25 quoted, when their cheapest model is £10.

    On a sub £300 kids bike you aren't looking to fit the most expensive parts, and it seems to me that Halfords are inflating repair costs to such a level that people will more than likely buy a new bike.
  7. OP

    Grendel Über Member

    Not sure, I'll certainly tell him to look and see.
  8. glasgowcyclist

    glasgowcyclist Charming but somewhat feckless

    Any warranty provided by a retailer is in addition to (and does not affect) your statutory rights.
    See https://www.which.co.uk/consumer-rights/advice/what-are-my-statutory-rights-and-when-do-they-apply

    Retailers try this on all the time but you can remind them of their obligations by pointing to the legislation.
    Nigelnightmare and Grendel like this.
  9. DCLane

    DCLane Found in the Yorkshire hills ...

    Looks like it's common, https://forums.moneysavingexpert.com/showthread.php?t=4253229

    That doesn't make it legal. They have an obligation to fix faults. But not parts that need replacing due to wear.
    C R and Grendel like this.
  10. mustang1

    mustang1 Guru

    London, UK
    I bought a bike from Halfords about 6 months ago and they no longer offer the 6 week check.
  11. Drago

    Drago Flouncing Nobber

    The problem with Halfords warranty is that the inept minimum wage buffoons at Halfords get to do the work. Still, while they're fixing the bike you can pop next door to the Sweeney Todd barbers for a nice shave.
    Threevok likes this.
  12. YukonBoy

    YukonBoy The Monch

    Inside my skull
    Then next door but one to the pie shop.
    C R likes this.
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