Halfords strikes again!!!

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MisterStan

Label Required
For a bit of balance, I bought some tyres from Halfords and they are fine.
 

Peteaud

Veteran
Location
South Somerset
I bought my Garmin Edge Touring from them on the deal they had, very good service and could not fault them.

Mrs Auds old old old old Apollo did sterling service as well.
 

up hill struggle

Well-Known Member
there not all bad. Out of the 3 near me 2 are good & seem to know what there doing & always there to help but the other shop though is a waste of space, hardly any stock and seem to have a policy that only 1 member of staff is allowed in the shop at anytime as its hard to get service.
 

Scotchlovingcylist

Formerly known as Speedfreak
I had a diamondback from there back in my late teens the first one had the stem bolts over tightened and had threaded causing the handlebars to spin. The replacement then did the same a week later. Then something broke on the frame causing me to fall off in traffic, bike replaced second one did the same and was refunded. My dad then took me to a different halfords where I bought a carrera and he spoke to the mechanic who assured us he had years of experience. I never had any issues with that bike, granted it was a better bike
I think to "avoid like the plague" is a little extreme, just do your research before hand. Halfords are often good for parts when their offers are on
 
OP
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Snapper88

Snapper88

Well-Known Member
Location
Northampton
Unfortunately many customers (my brother included)of Halfords are new to cycling & looking for an introduction but not having to spend £100s.

If they had a quality mechanic in all the stores they would make a killing with new & returning customers.

Easy business model isn't it?
 

up hill struggle

Well-Known Member
Unfortunately many customers (my brother included)of Halfords are new to cycling & looking for an introduction but not having to spend £100s.

If they had a quality mechanic in all the stores they would make a killing with new & returning customers.

Easy business model isn't it?

that makes far to much sense. Totally agree with you though.

if they had even 1 qualified mechanic in each store to build the bikes & deal with servicing, let him train 1 or 2 others to build bikes for the busiest times of the year such as spring/summer and Xmas when there likely gonna sell most of the bikes but have the mechanic check the bike over properly before it leaves the shop.

sure a cheap bike is likely to have cheap parts that wont last but at least the bike won't start falling apart within hours, days or weeks because its not being built correctly in shop.

I bought a cheap mountain bike from a supermarket chain toy shop (not Halfords) at the end of may start of June. Took it back for check when the rear derailer started playing up after a few rides, phoned the shop to see if bike was ready & was told the back was fixed but there having trouble sorting the front derailer, I said the front wasn't broken & got the reply it is now. 3-4 times that month the bike was in being fixed until they said were giving you a new bike instead. I picked the new one up took it home & found parts weren't fitted correctly brake blocks weren't even finger tight & stem wasn't anywhere near tightened correctly. Finally got a refund & went to lbs instead.

some shops are charging people to build some bikes for adults & kids by there mechanic when it was obvious they didn't have a clue what they were doing.

I don't mind buying a cheap bike with cheap parts that wont last just to see if I'm gonna like cycling & did kinda like my mountain bike but I do expect a bike to be put together correctly whatever price I pay.
 

colly

Re member eR
Location
Leeds
It isn't just cycling stuff where they get it wrong

I bought a rear flasher bulb for my Mrs Colly's car and a stop bulb for my van. Back home...................both were wrong. ...............sigh.
 

Cubist

Still wavin'
Location
Ovver 'thill
For balance, I was asked to "service" an Apollo last week. Cubester's girlfriend's sister's bike. It was one of those full suss things. First impressions were that it was heavy. Scales confirmed it was 17.5 kg. A first ride round our yard (in the dark) showed me it handled very strangely, with tiny narrow bars and a surprising amount of toe overlap. A check under the light revealed that the fork was on back to front. The chance to fettle a quill stem was a great learning point for Cubester. Next, the rear mech wouldn't shift properly. The B screw was bent out of shape, sitting at the side of the stop. Fortunately they're made out of cheese, so bent back in again and adjusted it did a half-decent job. We then cleaned it up a bit and sorted the brakes and tyres and after all that we test rode it again. It was shoot.

As a purveyor of bike parts, Halfords aren't bad. Fall lucky, and the bargain, well equipped bikes they do sell are awesome. Some mechanics are good. I know most of the ones at Huddersfield by name and because they are nearly all local MTB riders. What's more, they're open on a Sunday and in the evenings for those last minute bits and pieces you need for the ride that day, so it's hard to slag them off too much.
 
I was doing a Dr Bike session in the centre of Luton on Saturday. One of the bikes was an Apollo, which the owner had bought about a month ago from the local Halfords. I asked him first if he'd got any problems with the bike, and he said that the brakes were a bit slack and the gears were a bit noisy.

The cable clamp bolt on the front brake was only finger tight, meaning the cable was gradually slipping out.
All 4 brake pads were incorrectly aligned and not tightened to the correct torque.
The rear dérailleur was set up incorrectly so you couldn't use top or bottom gear.
The front dérailleur was too high and also not aligned correctly, causing chain rub.
Spokes were loose on the front wheel.
One of the bolts holding the front mudguard onto the fork was too large a diameter, so was just forced in a few turns, meaning it was sticking right out.

On the plus side, the forks were on the right way.

I told him to take it back to Halfords and point out all the things set up incorrectly, and not to buy a bike from them again.
 

Retribution03

Well-Known Member
Location
Cleethorpes
My bike is from halfords in Grimsby and the staff were very helpful though when I went to pick up the bike they had forgotten to fit the computer I'd bought and left with them but the lad did apologise and I fitted it myself.would use them again.
 

flyingfish

Senior Member
Location
Luton
Well we did 18 miles yesterday, OH bike going back to Halfords today. front mech only lasted 10 miles before it started playing up again. Noisy, slow changes & lots of chain rub
 
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