Halfords

[summerdays]

[Sarcasm]OK latest entry into the Halfords book of great service [/sarcasm]

Today a kid a school came up to me to proudly show off their brand new Carrera bike ... so new they only picked it up on Saturday. I had a quick look at it - looked quite nice and discovered the loosest headset I have ever seen on a brand new OR not brand new bike. Even they could see the movement when I showed them where to look. Could they have damaged the bike by riding it in that condition a couple of times? And I do mean really really loose.

 

[Black Sheep]

Yes, Summerdays, it is possible to stretch the head tube as if the child has braked hard or playfully bumped into a wall to stop then it bashes the steerer tube of the fork against the inside of the head tube.


Just remembered, I was in halfords many years ago (2002) and the work experience boy was struggling so badly to put together a kids bike that I just did it for him talking him through it as I went.

the trained mechanic was inundated with customers as opposed to just not caring tho.

 

[Mad Doug Biker]

Well, I was down at Halfords yesterday as I needed a new pump for my bike.

I was served by a young woman who seemed to know what she was talking about, and even came out to give the pump a demonstration on the bike (at least I think that's all she wanted!! fnarr fnarr!) before selling it to me (it was a type I'd never used before).

Also I had to buy various other bits and pieces and she couldn't have been more helpful if she had tried.

Thumbs up here!

 

[Mad Doug Biker]

[Sarcasm]OK latest entry into the Halfords book of great service [/sarcasm]

Today a kid a school came up to me to proudly show off their brand new Carrera bike ... so new they only picked it up on Saturday. I had a quick look at it - looked quite nice and discovered the loosest headset I have ever seen on a brand new OR not brand new bike. Even they could see the movement when I showed them where to look. Could they have damaged the bike by riding it in that condition a couple of times? And I do mean really really loose.

It always pays to carry a set of Allen Keys on you at all times!

 

[summerdays]

It always pays to carry a set of Allen Keys on you at all times!

If its a brand new bike I would be inclined to tell them to take it back to the shop rather than touch it and have the shop able to say I'd invalidated the warranty.

It was this one:
http://www.halfords.com/webapp/wcs/..._productId_729065_langId_-1_categoryId_165602
so not cheap for a kids bike - £200 looking at the price currently.

 

[Fandango]

Went to get a bar bag today, only to find it was £5 more expensive than their website. Girl behind the desk told me I could go home, reserve on the website, then come back and buy the exact same bag from the same shop for the cheaper price. I asked her if she realised how ridiculous that sounded. She didn't give a shoot, so I told her I would never buy anything from Halfords again and walked out. When she is out of work, she might think about customer service a bit more but I doubt it. There was a guy in the car section who was laying on the counter asleep.

I can only assume that Halfords pay so badly that only morons will work there. I suggest a pay rise for those who can stay awake all day.