I think ive mentioned before...
When I was principal MTB trainer for our force I arranged the maintenance fkr the fleet and kept records, as required by PUWER. I used an LBS but the bean corners at the dream factory made me switch tk a local
Halfords as it was cheaper (note cheaper, not less expensive.)
First batch of bikes went in for a service and minor repairs and one ca,e back with both cranks pointing in the same direction. Even the twits at HQ could see that wasn't a clever idea, and allowed me to use the LBS again. In the end they got me and a couple of the lads at the forde garage Cytec trained, so I could do running majntenance and they could do the big jobs and servicing. And I got to drink their tea.