- Location
- Egham
Why reward them for that behaviour with continued business? 30-40% seems like a steep penalty for not rekeying your data every year - and because they're clearly into sneaky practices, I'd wonder whether they'd use any mistakes in your rekeying to weasel out of a claim and possibly submit the report of differences to something like National Hunter. I'd be switching away and not using them ever again. Insurance is annoying enough without dealing with firms that have revealed themselves to be sneaky.
Should have explained better. They still go through the cover on the phone, so it's their data entry. TBH they come back with a decent price every time, which is invariably a little lower than the previous year for the same cover. That, added to the fact that I like what their cover includs, is enough for me to stay.