littlefraggle
New Member
- Location
- Kent
Hello from commuter world!
I ride a Montague X90 Swissbike that I bought from Evans last year and have had it serviced and maintained by them. It has had cause to go back to them on numerous occasions as they have fitted the wrong incompatible parts at times.
However my bike is a folder as I need to use a train too; and the mechanism started to sieze after the last service. It was returned and in attempting to take the mechanism apart - they have damaged it - the importers have said beyond repair. The unit is a sealed unit. Evans have been "dealing" with this now for 6 weeks and today I get an email saying that it is my fault as salt corrosion has led to damage. The report from the importers clearly states a "less destructive means of removal should have been applied" and "damage has occurred during servicing"...
Evans are seeking to blame my lack of maintaining a completely sealed unit, that they damaged.
I have bought many bikes from them in the last 10 years.
I'm absolutely staggered they'd do this...
Any ideas will be gratefully received.
Thanks
I ride a Montague X90 Swissbike that I bought from Evans last year and have had it serviced and maintained by them. It has had cause to go back to them on numerous occasions as they have fitted the wrong incompatible parts at times.
However my bike is a folder as I need to use a train too; and the mechanism started to sieze after the last service. It was returned and in attempting to take the mechanism apart - they have damaged it - the importers have said beyond repair. The unit is a sealed unit. Evans have been "dealing" with this now for 6 weeks and today I get an email saying that it is my fault as salt corrosion has led to damage. The report from the importers clearly states a "less destructive means of removal should have been applied" and "damage has occurred during servicing"...
Evans are seeking to blame my lack of maintaining a completely sealed unit, that they damaged.
I have bought many bikes from them in the last 10 years.
I'm absolutely staggered they'd do this...
Any ideas will be gratefully received.
Thanks