Hoy bikes recall.

[cyclingnut]

I bought my Hoy end of June. 6 weeks later they had a first recall and I got a £50 voucher and my forks inspected and they were fine. Since then I have put 3000 miles on the Hoy and recently received another call about a second recall. As I had put so many miles on the bike, it was needing new brake/gear cables, brake pads and a general service. I opted for the 3rd option and got a FREE replacement bike, I chose a Trek Crossrip Elite and I am so happy with the bike. Cyclocross bikes with disc brakes are definitely the way to go for commuting. Thanks Chris Hoy for allowing me to ride one of your bikes for 4 months for free!

 

[Leodis]

For me this brand is now down the pan, who wants to buy a bike with one too many recalls from a store whose customer service is shite.

 

[snailracer]

For me this brand is now down the pan, who wants to buy a bike with one too many recalls from a store whose customer service is s***e.

Eh, is there more than one recall?

 

[Leodis]

Eh, is there more than one recall?

I thought there had been two recalls? I might be wrong, I usually am.

 

[David Donaldson]

Anyone else still waiting to get their bike back? I bought my 002 at the end of September 2013 and had to hand it in in early November. Over three months later I still haven't had my bike back and Evan's communications has been non existent. I went into the store in January seeking an update and got told that the colour match of the new forks was no good and that it would be Feb before the new forks were available. Here we are on 20 Feb and still no answers, no update and no communication from Evans.

 

[Andrew58]

I had a 002 as well, been to my branch in Cardiff today to findout what the hell is going on. Someone's going to call me. I was annoyed before as they have had it for 3 months now and twice I was told it was fixed or about to be fixed but they got me mixed up with someone's 003!!! I'm even more annoyed now as in the shop there is a new updated 002 with the new forks, in my frame size. At least they could have swopped forks over or even swopped bikes but no. Now lost patience, dont even know whether I want it back at all. So disappointed..................

 

[Andrew58]

Got the call. Forks in two days ago. Bike ready tomorrow!!! Plus bronze service as promised. Wonder if they would have called if I hadn't gone in?

 

[David Donaldson]

Anyone else still waiting to get their bike back? I bought my 002 at the end of September 2013 and had to hand it in in early November. Over three months later I still haven't had my bike back and Evan's communications has been non existent. I went into the store in January seeking an update and got told that the colour match of the new forks was no good and that it would be Feb before the new forks were available. Here we are on 20 Feb and still no answers, no update and no communication from Evans.

Now got my bike back and a further £50 voucher for my troubles.