I want some advice, to warn people and to moan.

[GrumpyGregry]

I didn't know you had to know the components names to own a bike . Personally i couldn't give a flying f*** what things are called and i have no intention of finding out as it really isn't something i need to know .
Personally i would look forward and see what i could do to fix the bike . Get it in for a quote on a repair . you may not get your money back from the seller or courier but you may get them to pay for the repair . Even if you don't you will still have a bloody nice bike that you can ride .

How would you understand the quote for the repair if you haven't got a clue what the names of the bits being repair are?

 

[Road Rasher]

So you know every part of a car engine for those occasions when something goes wrong on your car?

 

[Cuchilo]

How would you understand the quote for the repair if you haven't got a clue what the names of the bits being repair are?

In this case I would take the bike to the shop and say " Look that bit is broken , how much to fix it ?"
They would reply
" £X to fix it "
I would then reply
" can you do it cheaper if I know the name of the part you are fixing "
.......................

 

[GrumpyGregry]

In this case I would take the bike to the shop and say " Look that bit is broken , how much to fix it ?"
They would reply
" £X to fix it "
I when then reply
" can you do it cheaper if I know the name of the part you are fixing "
.......................

Hope it stays fine for you. The LBS around these parts would skin you alive as a gullible fool.

 

[Cuchilo]

Hope it stays fine for you. The LBS around these parts would skin you alive as a gullible fool.

That's only your opinion .

 

[GrumpyGregry]

So you know every part of a car engine for those occasions when something goes wrong on your car?

I don't own a car. Nice assumption though.

But as it happens I know the difference between the engine and the gearbox, the clutch and the brake servo, the heated rear windscreen and the CD player et cetera et cetera. Thousands of folk find driving into a garage and grunting "Car..." "Broken..." "You fix..." when a bulb needs changing is a great way to get a very large bill.

Same applies in a lot of LBS's.

 

[GrumpyGregry]

That's only your opinion .

This is an internet forum. Opinions, and the exchange thereof, are what it is for.

 

[Road Rasher]

Hmmm...I don't agree with your view on things. Whilst it's undoubtedly useful to know the names of various parts of something that has gone wrong, it's by no means a necessity. Otherwise everyone would need to be an expert in every electrical and/ or mechanical item they own.

But anyway, going back to topic, I've emailed teamcarbonbikes and hope for a positive reply. Cheers for the suggestion

 

[Cuchilo]

This is an internet forum. Opinions, and the exchange thereof, are what it is for.

and to call people names from behind your keyboard it would seem I guess that's one way to get your opinions ignored .

Anyway ......

Without wanting to state the obvious . It may be an idea to find someone local to do the repair for you so you don't have to go through the postage thing again .

 

[GrumpyGregry]

and to call people names from behind your keyboard it would seem I guess that's one way to get your opinions ignored .

Bit thin skinned today aren't we? At no point have I called you a name. Goodbye.

 

[Cyclone1]

If you've got the box back then try and work out how it was sat in the box, then match this to where the impact points are on the box. If they can theoretically be lined up then it maybe that the severe damage was caused in transit.

The other interesting fact in this case is that the courier twice failed to deliver to the customer, even though "apparently" they had actually visited your property. My guy feel is that they damaged the bike in transit during the first attempted delivery (may have been dropped, or more likely become dislodged from its rack in the lorry with some other items and become trapped. If it's then travelled a reasonable distance then the damage would worsen), the Driver may have then hoped that you will collect from the depot do that he hasn't been the named employee delivering you a damaged bike......

Lots of learnings, but you still have a reasonably good case. If the packaging doesn't line up with the damage I'd be inclined to get an opinion from a reputable LBS to assess if the damage is recent or not, missed on this you may want to pursue the seller.


Jules

 

[Road Rasher]

Cheers Jules, useful post.

The damaged areas on the box, or more specifically one of them, certainly line up to the broken seat stay..

 

[screenman]

Cheers Jules, useful post.

The damaged areas on the box, or more specifically one of them, certainly line up to the broken seat stay..

Do the breaks look nice and clean, or as it seems in the picture they are a bit dirty. Dirty old damage, nice and clean new damage.

Now whatever and whenever it happens it is done, I would move on as fast as possible and get it repaired or a new frame and get out and ride it. I like to put disappointments behind my as quick as possible, life is too short as it is.

 

[Road Rasher]

I'm not sure if the brakes are clean or dirty, so I've taken a couple more pictures and found another crack!

Apologies for the poor photos. My photography skills seem similar to my courier choosing abilities

 

[screenman]

They look new in that picture, they whiteness greys after a week or two, for some reason. I would say it is time ti bite the bullet and buy a new frame. Whilst at the same time trying to claim off of the couriers, having never bought off of Gumtree I do not know how you paid for it, hopefully but doubtfully by credit card, as this would help you a lot.