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Married to Night Train
ICE certainly seem to have customer service licked. I was on holiday some years ago in a group and one guy broke an axle (he rides 1000's of miles and breaks a lot of stuff). We were in France. He rang ICE, and they had a new axle couriered to the hotel we'd be at in two days time. Result, he only missed one day of riding sitting it out in the broom wagon.