Cycleops
Legendary Member
- Location
- Accra, Ghana
I blame Brexit.
IKEA - Appalling 'Customer Services' a word of warning....
- Thread starter Fab Foodie
- Start date
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johnblack
Über Member
- Location
- South Northamptonshire
Had an awful time with them a few months ago, must've been November, wife and daughter ordered a huge wardrobe set, is it called Pax? I was just in charge of picking it up. Got an email with time and date of collection, went along, someone went and grabbed it all, checked it all off against the order form , told me it was all there. I went to put it all in the car, daughter mentioned that there were no baskets, I asked the Ikea person about it, she shrugged it off and said that they probably didn't have any and that I'd get an automatic refund. I asked her if the rest of the order was all there, she said yes.
Got home, whole double wardrobe and doors missing, I should've checked the order there but I was rushing about and didn't have the details on me and made the fatal mistake of trusting them, because, usually, they are really good.
Two hours of holding on the phone to customer services, listening to poxy Abba, got through to a gent, who was absolutely brilliant, very apologetic, and had everything that was missing delivered within 48 hours.
Redeemed themselves in the end, but I will not be going there again. (Unless I want to eat a load of cheap hotdogs)
Got home, whole double wardrobe and doors missing, I should've checked the order there but I was rushing about and didn't have the details on me and made the fatal mistake of trusting them, because, usually, they are really good.
Two hours of holding on the phone to customer services, listening to poxy Abba, got through to a gent, who was absolutely brilliant, very apologetic, and had everything that was missing delivered within 48 hours.
Redeemed themselves in the end, but I will not be going there again. (Unless I want to eat a load of cheap hotdogs)
Drago
Legendary Member
- Location
- Suburban Poshshire
I only visoted Ikea once. A huge store, and once you're sucked into the store via the entrance its a 74 mile walke arpund every department through the one wayh sustem before they release you. Never again.
irw
Quadricyclist
- Location
- Liverpool, UK
You need to go more often...In my last full time job, we took to using their 'Samla' storage boxes for pretty much everything. Consequently, every now and then I'd have to do a trip to our local branch to pick up another pile of them- I could be in and out in less than ten minutes once I found and learnt the shortcuts
twentysix by twentyfive
Clinging on tightly
- Location
- Over the Hill
Shame they don't allow cycling. Nice 74 mile jaunt. Or, well, maybe not nice..............
slowmotion
Quite dreadful
- Location
- lost somewhere
Don't even think of trying their meatballs or takeaway lager. They are utterly hateful places to visit. The problem is.......their stuff is generally pretty good.
ClichéGuevara
Legendary Member
- Location
- Kingston upon the River Hull
I don't understand it, because it's a really bad business model. If a company had sense, they would prioritise complaints, and investigate the cause to try and improve their service.
Not only is that cheaper than the sales they'll lose through a bad reputation, if the complaints team are put on sales commission, it's really good way to increase sales, as once the people see you value their custom, and are genuinely trying to resolve the issue, it's a great opportunity to encourage them to buy additional items there and then.
johnblack
Über Member
- Location
- South Northamptonshire
The wardrobe I've fitted is absolutely bullet proof. They designed a kitchen for us 5 years ago, including dishwasher and fridge freezer. The service was brilliant and the quality is excellent, plus they put it all on interest free over four years, including the subbed out fitting. Couldn't have been happier apart from their finance is supplied by Ikano who are totally inept and at the time were so backwards in their process'.
swee'pea99
Legendary Member
There is a lot of research which shows clearly that people who've been let down by a company and then receive what they consider good service in putting things right are more loyal to the company than if they hadn't been let down in the first place.
matticus
Guru
Have just had to join Twitter in order to do that
I'm so disappointed. They say "everyone has his price", but I assumed Fabbers had principles. You could depend on him.
Seems his price is a crappy IKEA door ...
Don't you start, There's a thread for you somewhere else on the forum
Drago
Legendary Member
- Location
- Suburban Poshshire
Anyway, who'd be daft enough to admit in public to shopping in Ikea? They're the Netto of home furnishers.
OP
OP
Fab Foodie
hanging-on in quiet desperation ...
- Location
- Kirton, Devon.
UPDATE:
Called helpline at 0702 and got through straight away. Problem sorted. Mentioned the impossibility to het through and he said they are recruiting another 280 customer service operators...what took them so long?
Called helpline at 0702 and got through straight away. Problem sorted. Mentioned the impossibility to het through and he said they are recruiting another 280 customer service operators...what took them so long?
OP
OP
Fab Foodie
hanging-on in quiet desperation ...
- Location
- Kirton, Devon.
Point of order, it’s a Kungfors metal shelf for my kitchen wall (for saucepans etc). Some things matter....I'm so disappointed. They say "everyone has his price", but I assumed Fabbers had principles. You could depend on him.
Seems his price is a crappy IKEA door ...
Stephenite
Membå
- Location
- OslO
Funny you should ask...
IKEA worldwide has been going through a transformation of it's online delivery services over the past few months. The move towards more online orders has been discussed for a while but the change had to happen abruptly (more or less overnight) due to, you guessed it, corona. Customers have eagerly adopted this approach and most IKEA stores are breaking sales records. So there have been massive changes in operating practices in these stores, including retraining and taking on of new staff. There have been, and still are, obstacles to overcome to provide to a profitable service, and to (not least) maintain employment for it's workforce under these trying times.
I know the people at IKEA and, I know, they are trying.
..very trying..
