In praise of Madison.....

Following an issue with the name plates on my DA shifters I emailed asking how to get replacements under the 3 year warranty Shimano put on DA products.

I got a reply the next day saying that the name plates are not techincally covered, but before I could inhale and prepare to launch an argument, the next sentence said that they had a set they would send me, free, gratis and for nowt!

One reply with my address later and the name plates arrived today.

So 10/10 Madison, customer service at it's very best :bravo:
 
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smokeysmoo

smokeysmoo

Legendary Member
*UPDATE* I went to fit them last night but they've sent me two of the same side :banghead:

Ah well, $hit happens, it's how it gets dealt with with that matters IMO.

I'll update when they get back to me.
 
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