smokeysmoo
Legendary Member
- Location
- Bolton, not very far from Nob End
Following an issue with the name plates on my DA shifters I emailed asking how to get replacements under the 3 year warranty Shimano put on DA products.
I got a reply the next day saying that the name plates are not techincally covered, but before I could inhale and prepare to launch an argument, the next sentence said that they had a set they would send me, free, gratis and for nowt!
One reply with my address later and the name plates arrived today.
So 10/10 Madison, customer service at it's very best
I got a reply the next day saying that the name plates are not techincally covered, but before I could inhale and prepare to launch an argument, the next sentence said that they had a set they would send me, free, gratis and for nowt!
One reply with my address later and the name plates arrived today.
So 10/10 Madison, customer service at it's very best