BoldonLad
Not part of the Elite
- Location
- South Tyneside
I ordered a bicycle light set (front/rear) from Wiggle. Not an expensive item (£18 Cateye job).
It arrived, next day, (post free). I was not in, but, courier (Hermes) left it in previously agreed "safe place".
Unfortunately, when I opened the package to fit the lights on my wife's bicycle, I found the rear light did not work.
Onto Wiggle website "chat" with one of their "agents", replacement despatched same day.
Next day, replacement light arrives, no problem, again, via Hermes. Everything working.
I always think, when assessing a retailer, it is how they respond when things do not go quite right, which really marks out the Excellent one, and, I think, this is excellent service.
Well done Wiggle, I have used you before, and I will most definitely use you again!
It arrived, next day, (post free). I was not in, but, courier (Hermes) left it in previously agreed "safe place".
Unfortunately, when I opened the package to fit the lights on my wife's bicycle, I found the rear light did not work.
Onto Wiggle website "chat" with one of their "agents", replacement despatched same day.
Next day, replacement light arrives, no problem, again, via Hermes. Everything working.
I always think, when assessing a retailer, it is how they respond when things do not go quite right, which really marks out the Excellent one, and, I think, this is excellent service.
Well done Wiggle, I have used you before, and I will most definitely use you again!